Sirem Ouchiha

Areas of interest in communication: Media and society, Public relations, interpersonal communication, human resources, advertising.

Communication expertise: Analyzing media content and social data, writing reports and summaries. Knowledge in the use of social research methods (questionnaires, interviews, observation) and project planning.

Significant experience: more than 3 years of experience as a bookstore manager, client communication, personalized service, and problem solving. More than 2 years of experience in customer service in the clothing retail sector.

Professional skills: Effective communication, ability to interact clearly with different audiences, to listen, explain, and convey information in an understandable way. Teamwork, collaboration with colleagues, task coordination, and active participation in collective projects.

Barista and Customer Service - Brûlerie Alladin - Gatineau (Québec)

(2025-01)

• Welcoming and assisting customers
• Communicating with different types of audiences
• Active listening and identifying customer needs
• Handling requests, questions, and problematic situations
• Teamwork in a dynamic environment

Sales Associate / Cashier - Cananut - Montréal (Québec)

(2024-01 - 2024-12)

• Welcoming, listening to, and advising customers in a personalized manner
• Promoting products through clear and persuasive communication
• Managing transactions and resolving sensitive situations with tact
• Participating in the visual merchandising of products and brand promotion

Manager - Librairie Tamazgha - Algérie

(2020-01 - 2024-12)

• Managing communication with customers, suppliers, and staff
• Promoting the bookstore through local communication initiatives (posters, word of mouth, social media)
• Advising customers on products and maintaining customer loyalty
• Supervising staff and ensuring good team coordination

Educational Assistant - Jardin de Belaid - Algérie

(2022-01 - 2024-12)

• Establishing a climate of trust and positive communication with children and parents
• Collaborating with the lead educator to plan and facilitate educational activities
• Adapting language and instructions to the age and comprehension level of the children
• Demonstrating patience, attentive listening, and caring communication
• Supporting the social and emotional development of children through daily interactions

Bachelor's Degree - Social Science – concentration in Communication, cooperative stream - Université du Québec en Outaouais (2028-04)

Licence - German Language - Université Alger 02 (2024-12)

Bachelor's Degree - Literature and Foreign Languages - Lycée Chahid Mohamed Boudiaf (2021-12)

Mini BTS - International Trade - Institut Reversal (2023-12)