Sonali Singh
Cashier
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About
Friendly, reliable, and customer-focused sales professional with experience in fast-paced, high-volume environments. Skilled in delivering excellent customer service, understanding customer needs, recommending the right products, and working effectively as part of a team. Tech-savvy, enthusiastic, and passionate about creating positive customer experiences. Excited to bring persuasive communication, sales, and problem-solving skills to the Sales Executive role at TJX ample stores.
Experience
Cashier - Urban Behaviour - Mississauga, ON
(2025-02)
- Greeted every customer warmly and delivered attentive, friendly service, consistently ensuring satisfaction in a fast-paced environment.
- Worked evening and weekend shifts including peak rush periods, staying calm, focused, and efficient under pressure.
- Upsold items from different sections and recommending add-ons based on customer preferences to increase order value.
- Resolved customer concerns and complaints calmly and professionally, turning negative experiences into positive ones.
- Operated the cash register and handled cash, debit, and credit payments and refunds accurately.
- Worked closely with team members to keep operations running smoothly during busy rush hours.
- Kept front-of-house areas clean, organized, and loss-prevention/audit ready; restocked supplies to prevent shortages.
Performance / Sales Executive - Adyogi - Gurugram, India
(2022-10 - 2024-07)
- Drove sales performance for major retail apparel clients (Aditya Birla Group, incl. Bewakoof, tech savy brands Boat & Noise ), managing 3 Cr+ in monthly ad spend to hit revenue and sales targets.
- Built and maintained strong client relationships through proactive communication and consistent follow-through — core customer-support skills.
- Identified upsell and cross-sell opportunities to grow order value and improve conversion rates.
- Handled client questions and concerns promptly and professionally, ensuring repeat business.
- Consistently met and exceeded monthly performance targets in a fast-paced, deadline-driven environment.
Education
Master's Certificate - Digital Marketing - York University (2026-05)
Post Graduate Degree - Marketing Management - Sheridan College (2025-08)
Masters of Commerce - Marketing - Gurugram University (2024-06)
Bachelor of Commerce - Marketing - Gurugram University (2022-06)
