Sonu Madotra
Customer Service Representative
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About
Motivated and physically fit individual with 2+ years of hands-on work experience across retail, food service, and warehouse environments. Holds a Bachelor of Arts in Mathematics, providing a strong foundation in electrical calculations and trade math. Proactively completed Working at Heights, WHMIS 2015, and First Aid CPR Level C certifications before applying. Reliable, eager to learn, and committed to building a long-term career in the electrical trade through the skilled trades industry.
Experience
Customer Service Representative at Petro Canada (2026-04 – Present)
- Processed 100+ daily customer transactions accurately with zero cash discrepancies over [X] months
- Identified and resolved car wash equipment malfunction by learning repair process directly from technician, reducing downtime by approximately 2 hours
- Maintained consistent 100% safety compliance across all fuel handling and site procedures
- Managed opening and closing duties independently, demonstrating reliability and accountability
Convenience Store Associate at Circle K (2024-05 – 2025-06)
- Operated full night shift independently, overseeing all store functions for 8 to 10 hours per shift with zero supervision
- Identified recurring miscommunication issue between 3 coworkers across shifts and initiated team discussion that resolved daily duty conflicts within 1 week
- Managed inventory restocking and maintained store standards consistently across all assigned shifts
Food Service Associate at The Works (2025-06 – 2025-08)
- Served 50+ customers per shift in fast paced environment while maintaining high quality and accuracy
- Collaborated with team of 3 staff members to ensure smooth service during peak hours
- Maintained food safety and hygiene standards consistently across all shifts
Warehouse Associate at Amazon (2025-09 – 2025-12)
- Fulfilled 100 orders per shift with consistent accuracy while meeting productivity targets
- Operated warehouse equipment safely while maintaining zero workplace incidents throughout tenure
- Followed all safety protocols and procedures in a high volume physical work environment
Education
Bachelor of Arts in Mathematics – Kurukshetra University, India (2020 – 2023)
Diploma in Fitness & Health Promotion – Algonquin College, Ontario, Canada (2024 – 2026)
