Sophia Salem

Detail-oriented administrative and customer-service professional with experience handling inquiries, processing orders and transactions, maintaining accurate information, coordinating programs and events, and providing office support. Strong written and verbal communication skills with experience working independently and collaboratively in fast-paced environments. French-English bilingual experience and a background in program coordination, customer service, and organizational administration.

Customer Service Representative at Gexel Telecommunications Centre (2021 – 2021)

• Handled high-volume telephone customer inquiries and service requests.
• Processed orders and assisted with fulfillment.
• Managed complaints, returns, and exchanges accurately and professionally.
• Recorded and communicated customer information clearly while resolving issues efficiently.

Coordinator at RAD Frosh, McGill University (2016 – 2016)

4-month contract

• Coordinated programming, training, logistics, and event delivery.
• Organized facilitator training and maintained communication with volunteers and participants.
• Managed multiple tasks and deadlines throughout a time-sensitive program.

Coordinator at The Rez Project, McGill University (2015 – 2015)

Contract

• Developed and coordinated a facilitator-training program from initial planning through implementation.
• Organized training activities and coordinated volunteers.
• Managed program logistics and supported workshop delivery.

Elected Board Member at QPIRG Concordia (2015 – 2017)

• Participated in organizational administration and consensus-based decision-making.
• Assisted with programming schedules, grant allocation, employee evaluations, and events.
• Coordinated and participated in workshops and community events.

Ticketing & Guest Services Representative at PNE / Playland (2010 – 2014)

4 seasons

• Processed guest requests and resolved complaints in a busy public-facing environment.
• Handled cash, calculated floats, balanced tills, and completed secure cash-outs.
• Processed gate passes and communicated procedures accurately.
• Maintained a high level of attention to detail while assisting large numbers of guests.

Paid Administrative Intern at Municipality of Clare, Nova Scotia (2013 – 2013)

• Provided French-English translation and administrative/secretarial support.
• Assisted municipal staff with day-to-day office operations.
• Completed varied administrative tasks as required.

Hostess / Server Assistant at Revel Room, Gastown (2013 – 2014)

• Reservations, telephone inquiries, OpenTable, guest records, table coordination, and customer service.

Barista / Cashier at Trees Organic, Gastown (2012 – 2012)

• Cash handling, customer transactions, opening/closing procedures, customer service, and café operations.

Bachelor of Arts in Political Science & French – Simon Fraser University (2012 – 2015)

French Immersion – Moscrop Secondary School (2007 – 2012)