Sophy Nestor

Exceptional communication skills, teamwork, problem solving and customer service experience. Seeking a challenging position with room for continued growth and professional development.

Facilities Manager-Operations/Sub Tenant Manager – Client – Bell Real Estate - BGIS

(2022-09 - 2025-01)

• Responsible for 5 office buildings-accountable for day-to-day operations
• Responsible for all maintenance issues- Electrical, Plumbing, Janitorial Issues- Ensuring that basic facilities, such as water and heating are well-maintained
• Managing all sub tenants
• Overseeing building projects and renovations
• Supervising teams of staff including cleaning, maintenance, and security
• Dealing with vendors, technicians, Responsible for vendor management, review all workorders in CRM
• Purchase Orders, budgets, KPI's
• Responsible for Health and safety issues related to each building and sub tenants

Property Manager (Contract Position) - Westwood Management

(2020-06 - 2022-08)

• Responsible for resolving tenant complaints and issues
• Inspect vacant units and complete repairs, /renovations
• Maintain building systems by contracting for maintenance services and supervising repairs
• Collection of rents, dealing with the LTB, filing N4, L1, N5
• Responsible for all Leasing
• In charge of all staff, superintendents' schedules, cleaning staff

Property Manager/Guest Service Manager/Operations - Premiere Executive Suites- Furnished Suites-Extended Stays

(2015-06 - 2020-01)

Assistant to the Director of Operations

• Managed 15 residential buildings/35 townhomes and single-family homes with a combined total of 200 suites
• Led a team of 10 employees including housekeeping and maintenance staff
• Responsible for daily scheduling of maintenance staff and housekeeping staff
• Worked closely with owners and third party vendors to ensure timely delivery of services
• Obtained and compared quotes for maintenance and repair work
• Conducted regular property inspections
• Managed and updated databases for the rental properties
• Handled and resolved telephone and email enquires
• Prepared all departure instructions for all in-house guests
• Interface with guests and sales representative to handle both pre-sale and post-sale service functions
• Coordinate suite showing to perspective guests
• Managed leases for owners and new tenants

Project Manager /Property Manager - RPM Peel Contracting

(2010-08 - 2015-06)

• Negotiate and enforce collections to recover funds and expedite the clearance on delinquent account
• Manage accounts payables/receivables, including bank and account reconciliation, invoicing and preparation of bank deposits
• Created a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Created scope of work guidelines, determined the resources (time, money, equipment) required to complete the project
• Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
• Recruiting sub-contractors, monitoring sub-contractors to ensure guidelines are maintained
• Provide administrative and clerical support including mailing, scanning, faxing and copying to management, maintain electronic and hard copy filing system
• Created budgets
• Answer calls from customers and tenants regarding their inquiries
• Prepare and modify documents including correspondence, reports, drafts, memos and emails

Administration/Secretarial Program - Centennial College

Legal Secretary Program - Toronto School of Business

QuickBooks, Simply Accounting