Steve Mall

I'm a diligent and driven IT Technician with a penchant for troubleshooting and providing technical support. My meticulous attention to detail, along with my commitment to customer service, makes me an ideal candidate for any IT department.

IT Technician 12/2022 - Present

Lanctot Ltee. | St. Laurent, QC

• Troubleshooting network, system, hardware, and software issues; working with various network devices including desktop PC, laptop, IP telephone, network printer, network scanner, network switch, firewall, and more
• Working on various IT projects including research projects, implementation of new systems, and more; completing all projects in an efficient manner 
• Purchasing IT equipment; keeping track of all IT Inventory

Lanctot Ltee. | St. Laurent, QC

• Troubleshooting technical issues for users via phone, email, and ticketing system; resolving most issues independently without escalating to a higher level
• Documenting technical procedure for company use; creating thorough and descriptive documentation that is easy to follow
• PC deployment; key card configuration; hardware and software installation; onboarding new users in a timely fashion

• Moved pallets of merchandise using electric forklifts and electric pallets; processed more than 30 pallets per day for shipping (higher than average)
• Unloaded incoming items from trucks and rail cars and transported materials to staging area; emptied up to three 40 ft containers per day
• Communicated with team members to coordinate efficient and accurate movements; completed all orders for the day in a timely fashion

02/2020 - 08/2020

Moisson Montreal | Saint-Laurent, QC

• Sorted and packaged items to be delivered to various organizations; helped to fulfill thousands of requests for food assistance per month
• Boxed family-sized boxes of groceries for distribution to families in need; helped to serve more than 300 community organizations on a regular basis on the Island of Montreal
• Helped to train dozens of new volunteers on a weekly basis

• Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content; helped produce content that gained more than 2 million views on YouTube
• Delivered high-quality, insightful, informative, and entertaining written content while meeting tight deadlines; completed up to three 10-minute scripts and two 10-minute voice-over assignments per day

AEC Diploma: Network Administration 08/2021 - 12/2022John Abbott College | Sainte-Anne-de-Bellevue, QC

News And Feature Writing Concordia - Continuing Education | Montreal, QC 04/2012 - 07/2012

Social Sciences Vanier College | Saint-Laurent, QC 08/2008 - 06/2010