IT Technician 12/2022 - Present
Lanctot Ltee. | St. Laurent, QC
- Troubleshooting network, system, hardware, and software issues; working with various network devices including desktop PC, laptop, IP telephone, network printer, network scanner, network switch, firewall, and more
- Working on various IT projects including research projects, implementation of new systems, and more; completing all projects in an efficient manner
- Purchasing IT equipment; keeping track of all IT Inventory
IT Intern 10/2022 – 12/2022
Lanctot Ltee. | St. Laurent, QC
- Troubleshooting technical issues for users via phone, email, and ticketing system; resolving most issues independently without escalating to a higher level
- Documenting technical procedure for company use; creating thorough and descriptive documentation that is easy to follow
- PC deployment; key card configuration; hardware and software installation; onboarding new users in a timely fashion
Shipper / Forklift Operator11/2020 - 08/2021Eglo Canada | Baie-D'Urfe, QC
- Moved pallets of merchandise using electric forklifts and electric pallets; processed more than 30 pallets per day for shipping (higher than average)
- Unloaded incoming items from trucks and rail cars and transported materials to staging area; emptied up to three 40 ft containers per day
- Communicated with team members to coordinate efficient and accurate movements; completed all orders for the day in a timely fashion
Volunteer
02/2020 - 08/2020
Moisson Montreal | Saint-Laurent, QC
- Sorted and packaged items to be delivered to various organizations; helped to fulfill thousands of requests for food assistance per month
- Boxed family-sized boxes of groceries for distribution to families in need; helped to serve more than 300 community organizations on a regular basis on the Island of Montreal
- Helped to train dozens of new volunteers on a weekly basis
Script Writer06/2019 - 02/2020Valnet Inc. | Verdun, QC
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content; helped produce content that gained more than 2 million views on YouTube
- Delivered high-quality, insightful, informative, and entertaining written content while meeting tight deadlines; completed up to three 10-minute scripts and two 10-minute voice-over assignments per day
Performed research into topics to write clear and accurate copy; finished most research assignments in one hour or less.
