Sudhakara Swamy

Results-driven EpicCare Ambulatory Analyst with a total of 11 years of IT experience, specializing in the implementation, configuration, and optimization of EpicCare Ambulatory solutions. Experienced in analyzing clinical and business requirements, designing and configuring ambulatory workflows, and partnering with clinicians and cross-functional stakeholders to deliver efficient, compliant, and patient-centric EHR solutions. Recognized for strong analytical skills, stakeholder collaboration, and a commitment to improving clinical workflows and operational excellence.

Packaged App Development Team Lead - Accenture Pvt Ltd. - MountSinai, Hyderabad, India

(2021-05)

• Deep understanding of EpicCare Ambulatory implementation methodologies and best practices.
• Have a good expertize in extension, order tracking, Order and encounter validations, navigators, flowsheets, Order sets and In-basket configuration.
• Demonstrates the ability to think critically, identify and resolve problems.
• Communicate effectively with a wide variety of end users, with varying level of skills.
• Collaborated with clinical and operational stakeholders to gather requirements and design workflows aligned with best practices.
• Conducted in-depth analysis of existing processes and recommended system configuration changes to optimize clinical workflows and improve efficiency.
• Built Best Practice Advisories (BPA), Encounter and Order Validation to alert provider when quality measures needed to be addressed.
• Conducted thorough testing and validation of the system to ensure data integrity and accuracy.
• Developed and delivered comprehensive end-user training programs, including classroom sessions and one-on-one coaching, to promote user adoption and proficiency in the system.
• Provided post-implementation support, troubleshooting system issues, and addressing end-user inquiries.
• Worked closely with end-users to train them on the newly implemented system functionalities and provide ongoing support. (E.g - Assisted them with development of their SmartPhrases, SmartSets)

Application Development Senior Analyst - Accenture Pvt Ltd. - Anthem, Hyderabad, India

(2020-02 - 2021-04)

• Proficiently adopted Agile methodologies and consistently met sprint timelines by completing assigned stories and tasks.
• Conducted UAT testing using AUMI and ACMP, ensuring optimal performance.
• Manually configured applications to validate expected output and ensure accuracy.
• Provided 24x7 production support on an on-call rotation basis, effectively resolving application configuration issues by raising defects through Jira and collaborating with Dev team.
• Successfully maintained SLA by completing tasks assigned through Jira in a timely manner.
• Supported live deployments in the production environment with expertise.
• Documented end-to-end processes and provided comprehensive KT for new team members.
• Demonstrated the ability to take ownership of TL related tasks when needed.
• Maintained a downtime tracker and presented weekly updates during team meetings.
• Provided exceptional support to business users and application team requests.
• Developed a Confluence space and added how-to-documents, process, and infrastructure related documents for the team's access.
• Created run books for each application

Sr. Member Operations - Tanla Solutions Pvt Ltd - Vodafone, Hyderabad, India

(2014-07 - 2019-02)

• Deployed and installed various applications and services on multiple servers with exceptional precision and attention to detail.
• Automated reports using advanced Excel and MySQL, streamlining processes and increasing efficiency.
• Created accounts and shared them with clients for bulk SMS and voice OBD calls, ensuring smooth communication and excellent service delivery.
• Configured routes for SMS delivery based on business requirements, optimizing communication channels and meeting client needs.
• Managed access permissions for designated IP addresses, maintaining a secure and safe working environment.
• Prepared and shared KRI reports with clients, gathering feedback for improved deliveries and ensuring top-notch customer satisfaction.
• Monitored system status using internal tools and Graphana, proactively identifying and addressing any issues.
• Implemented deployment of built applications on Apache Tomcat server, ensuring seamless performance.
• Conducted server patching and maintenance tasks with precision and efficiency.
• Participated in release management, including creating deployment plans and executing production deployments, guaranteeing timely delivery and minimal disruption.
• Managed and coordinated environment configurations

Bachelor Of Technology - Computer Science and Engineering - JNTU (2009-06 - 2013-05)