Sukriti Sharma

Client-focused administrative and operations professional with over five years of experience in frontline customer service, client needs assessment, problem-solving, confidential records management, and business centre operations. Experienced in supporting individuals from diverse backgrounds, identifying immediate concerns, explaining procedures, coordinating services, and providing timely follow-up. Strong background in maintaining accurate client information, preparing administrative and financial reports, managing appointments, and using internal computer systems.

Recognized for remaining calm under pressure, handling sensitive situations professionally, and proactively resolving issues. Seeking to bring these transferable skills to the Assessment Worker position with the Region of Peel’s Income and Social Supports team.

Community Manager - REGUS (IWG) - Toronto, Ontario

(2023-09 - 2026-08)

• Managed the daily operations of a busy business centre, serving as a primary point of contact for clients, visitors, and external service providers.
• Assessed client inquiries, concerns, and service requirements to determine appropriate solutions and coordinate timely assistance.
• Discussed available rental payment plans with clients experiencing financial difficulties, explained options, and helped them navigate payment arrangements.
• Monitored overdue accounts, followed up with clients about outstanding payments and deadlines, and maintained professional communication in sensitive financial situations.
• Guided prospective clients through workspace rental applications, service agreements, and required documentation, explaining available services and terms.
• Provided frontline support through in-person communication, telephone calls, and email correspondence while maintaining professional service standards.
• Managed sensitive client situations with patience, discretion, and sound judgment, ensuring concerns were addressed appropriately.
• Maintained accurate client records, service agreements, financial documentation, and operational information using company-provided computer systems.
• Coordinated appointments, meeting room bookings, client requests, and administrative activities to ensure efficient service delivery.
• Analyzed occupancy rates, revenue data, inventory levels, and operational information to monitor business centre performance.
• Prepared monthly administrative and financial reports using internal reporting tools and standardized company templates.
• Identified operational issues, reviewed relevant information, and communicated findings to management to support informed decision-making.
• Proactively followed up on client concerns and service requests to maintain client satisfaction and support retention.
• Collaborated with internal departments and external providers to coordinate services and resolve complex operational concerns.
• Managed competing priorities and time-sensitive requests while maintaining accuracy, confidentiality, and attention to detail.
• Supported a welcoming and inclusive environment for clients from diverse cultural and professional backgrounds.

Community Associate - REGUS (IWG) - Toronto, Ontario

(2022-02 - 2023-08)

• Provided frontline customer service and administrative support to clients, visitors, and business centre management.
• Responded to telephone, email, and in-person inquiries, identifying client needs and directing requests to the appropriate resources or team members.
• Assisted clients with service information, scheduling, meeting room bookings, and general administrative requirements.
• Explained workspace services and assisted clients with rental onboarding paperwork and documentation.
• Maintained accurate client records, correspondence, and operational documentation using internal computer systems.
• Coordinated with colleagues and management to resolve service concerns and ensure timely follow-up.
• Handled confidential client and business information with professionalism and discretion.
• Supported daily operations while managing multiple requests in a fast-paced environment.

Guest Service Representative - ELMWOOD SPA - Toronto, Ontario

(2019-04 - 2022-05)

• Delivered frontline customer service to clients from diverse backgrounds through in-person and telephone interactions.
• Listened to client concerns, assessed individual service requirements, and provided appropriate information and assistance.
• Coordinated appointments, scheduling changes, and service-related requests using internal booking systems.
• Maintained accurate client records and protected confidential personal information.
• Resolved scheduling conflicts and customer concerns with patience, professionalism, and effective problem-solving.
• Worked collaboratively with colleagues to ensure efficient daily operations and positive client experiences.
• Managed high volumes of inquiries while maintaining accuracy and service quality.

Crew Member (Part-Time) - McDONALD’S - Scarborough, Ontario

(2018-03 - 2019-03)

• Provided customer service in a high-volume, fast-paced environment.
• Responded to customer inquiries and concerns in a professional and timely manner.
• Worked collaboratively with team members to maintain efficient daily operations.
• Demonstrated adaptability, time management, and attention to detail while handling multiple responsibilities.

Bachelor of Commerce - University of Delhi, India

Diploma in Medical Esthetics - Anderson College, Canada

Diploma in Cosmetology - VLCC Institute, India