Susie Muzzi

A dynamic and motivated Office Administrator and Customer Service Supervisor with 12+ years’ experience. I thrive in challenging, goal-driven environments showing great initiative and fabulous interpersonal and communication skills. Competent, detail oriented and ability to maintain discretion and confidentiality.

DMR - WSIB - Toronto, Ontario

• Process and validate various incoming WSIB documents while ensuring the information provided belongs to the appropriate claimant
• Classify, separate and sort documents in specific categories while utilizing WSIB processes
• Match claim numbers or clientele information in each batch using search techniques in order to route documents to the correct work queue
• Special handle documents when necessary and determine the appropriate match when multiple results are populated
• Efficiently complete documents with accuracy within the designated target level times

Access Review Representative - WSIB - Toronto, Ontario

Access Review Clerks review and assess access requests for imaged and paper case files to determine documents/files to be released to workers, employers, representatives, and other parties in accordance with applicable sections of the Workplace Safety and Insurance Act and Freedom of Information and protection of Privacy Act.

Centralized Fleet Administrator - CINTAS THE UNIFORM PEOPLE

(2013 - 2018-05)

• Proficiency in using various types of office equipment such as copier, fax, scanner, typewriter, switchboard (10 lines) and more
• Secure required venues for various meetings including company boardrooms and offsite facilities
• Liaising with senior company officials in order to provide a status report on business standings
• Organizing and putting together Purchase Orders for Vendors matching purchase orders, packing slips & corresponding invoices.
• Accounts payable, making sure that all payables are entered and processed in a timely matter in SAP.
• Payroll administrator- making sure all employees are using the time clock accurately and adjusting payroll where necessary.
• Health and Safety - Preparation of training courses & files to meet company’s expectations and policies.
• Organize and maintain Company Vehicle files.
• Spearheaded the HAITI relief campaign on behalf of Cintas Canada in conjunction with the charitable organization “Clothe the Kids”. This included procurement and collection of donation items.
• Produced Cintas monthly newsletter for publication and distribution to communicate items such as company updates, new product information, new staff members, open career opportunities etc. Newsletter was distributed throughout all 10 Canadian locations.
• Took initiative to receive certification with St. John Ambulance Level A CPR as well as Standard First Aid with CPR Level A.

Customer Care Supervisor/Representative - CINTAS THE UNIFORM PEOPLE

(2003 - 2013)

• Facilitate training of customer care partners in order to meet all required standards by providing initial training as well as on-going development
• Ensure all departmental staff is aware of and adhering to company policies and procedures
• Execute performance reviews for all departmental staff
• Timely processing of departmental payroll
• Production of various reports according to deadlines
• Participate in weekly update meetings with fellow supervisors to ensure continuity and achievement of joint business targets
• Prepare quarterly reports to show customer care satisfaction concerns and results
• Oversee administration of all national account customers including billing and ordering issues
• Continuously strive to improve processes, systems, products and services
• Accurately maintain record management and filing systems
• Improve client relations by administering monthly goodwill calls to ensure customer satisfaction
• Proficient in policies with respect to order placement
• Efficiently and courteously handle various inquiries both internally and from external clientele

Customer Care/Accounts Receivable Representative - CINTAS THE UNIFORM PEOPLE

(1998 - 2003)

• Reduced losses by making daily accounts receivable collections calls as required
• Execute cash entries and producing daily cash position reports
• Process visa payments and deposits
• Produce reports including but not limited to month end, Cash on demand, Bad debt accounts, catalogue summary and aging accounts
• Perform credit checks and approvals
• Reconciliation of intercompany transfers with customer accounts
• Generate account invoices ensuring accuracy of delivery information as well as of the product order with dollar amount charged
• Prepare and create various types of correspondence, letters, memos, monthly reporting letters and more
• Arrange and coordinate meetings, training events, special staff functions and teleconferences
• Manage calendar of daily events/meetings
• Handle or direct various types of incoming phone calls and e-mails

Diploma - Office Administration Program (Honors) - SENECA COLLEGE OF APPLIED ARTS & TECHNOLOGY (1992)