Suvan Dhiman

Desktop Support Specialist

Talent

Calgary, ABMember since June 3, 2026

Active DirectoryExchange OnlineMicrosoft 365SCCMIntuneAzureWorkstation imagingSoftware deploymentMobile device managementCustomer serviceTechnical support

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Active DirectoryExchange OnlineMicrosoft 365SCCMIntune

About

With more than 20 years of experience providing technical support, troubleshooting hardware and software issues, supporting network environments, and delivering exceptional customer service. Supported diverse user communities in fast-paced enterprise environments with expertise in Active Directory, Exchange Online, Microsoft 365, SCCM, Intune, and Azure. Strong customer service focus, analytical troubleshooting abilities, and commitment to continuous learning.

Experience

Service Desk Specialist - Canadian Pacific Railway

Provided technical support through phone, email, chat, and remote support tools while resolving a broad range of hardware, software, network, and access management issues. Extensive experience administering Active Directory, Exchange Online, Microsoft 365, SCCM, Intune, and Azure, as well as documenting solutions and maintaining knowledge base articles to improve service delivery.

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