Desktop Support Specialist
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With more than 20 years of experience providing technical support, troubleshooting hardware and software issues, supporting network environments, and delivering exceptional customer service. Supported diverse user communities in fast-paced enterprise environments with expertise in Active Directory, Exchange Online, Microsoft 365, SCCM, Intune, and Azure. Strong customer service focus, analytical troubleshooting abilities, and commitment to continuous learning.
Service Desk Specialist - Canadian Pacific Railway
Provided technical support through phone, email, chat, and remote support tools while resolving a broad range of hardware, software, network, and access management issues. Extensive experience administering Active Directory, Exchange Online, Microsoft 365, SCCM, Intune, and Azure, as well as documenting solutions and maintaining knowledge base articles to improve service delivery.
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Diploma - Network Technician - SAIT
