Swar Patel

Customer-focused hospitality professional with 3+ years of experience in high-volume restaurant operations

Talent

VancouverMember since July 20, 2026

High-Volume Restaurant Operations

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High-Volume Restaurant Operations

About

Customer-focused hospitality professional with 3+ years of experience in high-volume restaurant operations across crew and leadership roles. Proven ability to deliver fast, accurate service while creating genuine connections and ensuring every guest leaves with a memorable experience. Known for strong attention to detail, a team-first work ethic, and thriving under pressure during busy service periods.

Experience

Shift Leader - McDonald's - Coquitlam, BC

(2026-02 - 2026-04)

Maintained guest satisfaction and consistent service quality across a team of 8–10 employees by supervising shift operations and resolving bottlenecks in real time during peak periods in a 24/7 high-volume environment.
Improved shift efficiency and labour performance, as measured by KPIs including service speed and order accuracy, by monitoring real-time workflow and proactively adjusting staffing during high-demand periods.
Ensured full operational compliance and accurate record-keeping each shift by leading cash reconciliation, documentation, and reporting tasks with precision.

Team Lead, Kitchen Operations - McDonald's - Vancouver, BC

(2024-06 - 2025-01)

Elevated service speed and food quality consistency during high-volume periods by directing kitchen workflow execution and maintaining clear cross-functional team communication throughout each service.
Reduced new crew onboarding time by leading structured training sessions, hands-on task delegation, and ongoing performance coaching for incoming team members.
Improved operational efficiency, contributing to sustained quality standards and faster service delivery, by identifying and resolving workflow bottlenecks across kitchen and service stations.

Crew Member - McDonald's - Vancouver, BC

(2023-04 - 2024-06)

Delivered accurate food preparation, POS transactions, and positive guest-facing interactions to consistently support daily service targets in a fast-paced, high-volume restaurant environment.
Maintained consistent service quality and team workflow efficiency during peak hours by proactively supporting operations and upholding food safety, hospitality, and service standards.