Swar Patel
Customer-focused hospitality professional with 3+ years of experience in high-volume restaurant operations
Hire this person
Send a job offer directly to this candidate
About
Customer-focused hospitality professional with 3+ years of experience in high-volume restaurant operations across crew and leadership roles. Proven ability to deliver fast, accurate service while creating genuine connections and ensuring every guest leaves with a memorable experience. Known for strong attention to detail, a team-first work ethic, and thriving under pressure during busy service periods.
Experience
Shift Leader - McDonald's - Coquitlam, BC
(2026-02 - 2026-04)
- Maintained guest satisfaction and consistent service quality across a team of 8–10 employees by supervising shift operations and resolving bottlenecks in real time during peak periods in a 24/7 high-volume environment.
- Improved shift efficiency and labour performance, as measured by KPIs including service speed and order accuracy, by monitoring real-time workflow and proactively adjusting staffing during high-demand periods.
- Ensured full operational compliance and accurate record-keeping each shift by leading cash reconciliation, documentation, and reporting tasks with precision.
Team Lead, Kitchen Operations - McDonald's - Vancouver, BC
(2024-06 - 2025-01)
- Elevated service speed and food quality consistency during high-volume periods by directing kitchen workflow execution and maintaining clear cross-functional team communication throughout each service.
- Reduced new crew onboarding time by leading structured training sessions, hands-on task delegation, and ongoing performance coaching for incoming team members.
- Improved operational efficiency, contributing to sustained quality standards and faster service delivery, by identifying and resolving workflow bottlenecks across kitchen and service stations.
Crew Member - McDonald's - Vancouver, BC
(2023-04 - 2024-06)
- Delivered accurate food preparation, POS transactions, and positive guest-facing interactions to consistently support daily service targets in a fast-paced, high-volume restaurant environment.
- Maintained consistent service quality and team workflow efficiency during peak hours by proactively supporting operations and upholding food safety, hospitality, and service standards.
Education
Master of Business Administration (MBA) - Business Analytics - University Canada West (2023 - 2024)
Bachelor of Technology (B.Tech) - P P Savani University (2018 - 2022)
