Tamana Karimi

Customer-focused retail and sales professional with 10+ years of experience in consultative selling, relationship building, merchandising, promotions, and store operations. Proven track record of identifying customer needs, recommending tailored solutions, meeting sales targets, and creating welcoming, organized retail environments. Brings strong communication, active listening, product-learning ability, and a service-first approach well suited to Shoppers Drug Mart's Beauty Specialist role.

Sales Associate - TELUS Mobility - Bowmanville, ON

(2021-08 - 2024-12)

• Consistently met and exceeded monthly sales targets through proactive customer engagement, needs-based conversations, and consultative selling.
• Built strong customer relationships by identifying individual needs and recommending tailored products and services to support satisfaction and retention.
• Promoted products, services, and offers using targeted lifestyle-based questions, translating product features into clear customer benefits.
• Handled POS transactions, billing, returns, and refunds accurately while following company policies and delivering a seamless customer experience.
• Maintained an organized, visually appealing retail environment that supported product discovery, customer engagement, and sales opportunities.

Insurance Advisor - Scotiabank - Oshawa, ON

(2020-04 - 2021-04)

• Conducted consultative conversations to assess client needs, explain product benefits and conditions, and recommend appropriate solutions.
• Promoted and sold products aligned with client requirements while maintaining accuracy, professionalism, and regulatory compliance.
• Followed up with clients to support service needs and strengthen the overall customer experience.

Mortgage Broker - Approved Financial Services - Whitby, ON

(2019-01 - 2020-03)

• Led client consultations, assessed needs, presented tailored solutions, and successfully closed sales in a fast-paced environment.
• Coordinated client, team, and lender communications while maintaining accurate records and strong attention to detail.

Operations Manager - Afghan Supermarket - Toronto, ON

(2014-01 - 2019-12)

• Led daily retail operations, including customer service, merchandising, inventory management, product quality, and team supervision.
• Monitored stock levels, supported product rotation and availability, and maintained clean, organized displays to improve the shopping experience.
• Resolved customer concerns professionally and ensured health, safety, and operational standards were consistently followed.

Diploma - Business Management - Citi College of Canadian Careers (2026-02)

Mortgage Broker - Georgian College (2020-01)