Tamby David

Bilingual customer service, sales, and operations professional with more than 10 years of experience across telecommunications, digital services, retail, and business development environments. Proven track record of supporting customer retention, coordinating operations, resolving complex issues, and driving revenue growth. Experienced in customer relationship management (CRM), sales support, collections, business operations, and cross-functional collaboration.

Recognized for delivering high-quality service, improving customer satisfaction, and building long-term client relationships in fast-paced environments.

Operations and Business Development Manager - Noudeal.com

(2024-05 - 2026-06)

• Led bilingual customer support and reservations activities to achieve operational and revenue objectives.
• Collaborated with sales and marketing teams to analyze booking trends and support promotional strategies.
• Improved customer experience through issue resolution and service excellence.

Bilingual Customer Service Executive - MariDeal

(2023-01 - 2024-04)

• Managed inbound customer inquiries and converted opportunities into sales.
• Built customer loyalty through tailored recommendations and proactive support.
• Resolved escalated issues while maintaining service standards.

Bilingual Pre-Sales Associate - Digital4Business

(2021-12 - 2022-12)

• Analyzed client requirements and supported project planning initiatives.
• Prepared proposals and solution recommendations aligned with business needs.
• Worked with technical and commercial teams to improve service delivery.

Bilingual Operations Support - Outremer Telecom / SFR Business

(2018-05 - 2021-11)

• Coordinated telecommunications deployments and maintenance activities.
• Supported workflow management and operational continuity.
• Assisted with technical issue resolution and customer support.

Bilingual Collection Manager - Outremer Telecom / SFR Business

(2014-12 - 2018-05)

• Supervised collections activities and consistently achieved monthly targets.
• Negotiated repayment plans and maintained customer relationships.
• Managed account records and reporting.

Bilingual Customer Service Representative - Bee Blue Call Centre

(2010-10 - 2011-12)

• Delivered technical and customer support services.
• Processed payments and promoted products to support business goals.

Bilingual Inside Sales Representative - Active Line Harel Mallac

(2006-01 - 2008-01)

• Managed customer inquiries, appointments, and CRM records.
• Presented products and services based on customer requirements.

Secondary School Certificate - Eden College (2000) Mauritius