Wireless Sales Specialist - Bell Mobility - Guelph, ON
(2026-02)
- Help customers choose Bell and Virgin Plus mobility plans, phones and accessories based on their needs and budget.
- Handle new activations, hardware upgrades, account changes and plan renewals and explain pricing and service options.
- Troubleshoot mobile devices and account concerns and help customers work through service issues.
- Recommend accessories, protection and other technology products when they make sense for the customer.
- Keep up to date on devices, promotions and wireless plans while supporting customers in a busy retail environment.
Product Zone Specialist - Apple Conestoga - Waterloo, ON
(2025-08 - 2026-01)
- Helped customers compare Apple products through hands-on demonstrations and answered technical questions.
- Supported basic troubleshooting and helped customers find products that fit how they planned to use their devices.
- Maintained merchandising standards, monitored stock and worked with the team on product launches and floor readiness.
Retail Sales Expert - Rogers Communications - Fergus, ON
(2024-04 - 2025-08)
- Helped customers set up mobile, tablet and home internet services across Rogers and Fido.
- Explained plans, devices, promotions and account changes and helped resolve customer questions or service concerns.
- Maintained accessory displays and merchandising and supported day-to-day store operations.
Customer Service Representative Supervisor - Porter Airlines Inc. - Mississauga, ON
(2023-01 - 2024-04)
- Supervised daily gate and passenger service operations and assigned staff based on flight and operational needs.
- Handled escalated passenger concerns during delays and other travel disruptions and worked to resolve issues.
- Supported on-time departures by coordinating staff and responding to changing operational needs.
- Reinforced aviation safety procedures and coached team members on service and operational expectations.
Customer Service Shift Supervisor - Maintair Aviation - Ottawa, ON
(2022-04 - 2023-01)
- Supervised passenger service activities including reservations, customer support and day-to-day flight operations.
- Completed fare reconciliations and daily operational reporting and supported staff during busy or disrupted travel periods.
Retail & Operations Supervisor - Ottawa Senators Hockey Club - Kanata, ON
(2016-09 - 2023-04)
- Supported and supervised high-volume merchandise operations during hockey games and major arena events.
- Handled POS operations, cash reconciliation, customer questions and custom jersey orders.
- Helped maintain inventory and merchandise presentation across a large selection of team apparel and fan products.
