Tammy Wright

Detail-oriented Assistant Manager offers more than 25-years mprogressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Forward-thinking manager with proven history of leadership, planning and problem solving. Adept collaboration with assistant managers to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

2023-2026 Cora’s Breakfast and Lunch

Food and Beverage Server

Assisted in training new FOH staff

Assistant Manager at Ricky's All Day Grill (2018-06 – Present)

• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Delegated tasks to team members based upon skill level and to achieve organizational goals.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Worked closely with customers to understand needs and resolve diverse issues.
• Assisted in store opening by setting up office space, computers and cash registers.
• Managed and motivated 12 employees.

General Manager at Ricky's All Day Grill, Best Western (2007-09 – 2018-03)

• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Designed sales and service strategies to improve revenue and retention.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Junior Partner at Best Western Seven Oaks (2006-01 – 2007-09)

• Worked cross-functionally to drive process improvement, optimizing internal operations.
• Accounts receivable / accounts payable
• Room Reservations.

General Manager / Part Owner at Plains Hotel (2004-01 – 2006-01)

• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Trained teams on specific operations, applicable procedures and techniques for each job site.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Hosted special events to boost brand awareness and increase community engagement.
• Hired and trained new department managers to increase team oversight and productivity.

Front Desk Agent at Plains Hotel (1991-06 – 2003-12)

• Handled payment processing and provided customers with receipts and proper bills and change.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Completed end-of-day reporting and balanced registers to maintain financial accuracy.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Posted charges, updated accounts and issued bills to departing guests.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

High School Diploma – Robert Usher Collegiate (1991-06)