2023-2026 Cora’s Breakfast and Lunch
Food and Beverage Server
Assisted in training new FOH staff
Assistant Manager at Ricky's All Day Grill (2018-06 – Present)
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in store opening by setting up office space, computers and cash registers.
- Managed and motivated 12 employees.
General Manager at Ricky's All Day Grill, Best Western (2007-09 – 2018-03)
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Junior Partner at Best Western Seven Oaks (2006-01 – 2007-09)
- Worked cross-functionally to drive process improvement, optimizing internal operations.
- Accounts receivable / accounts payable
- Room Reservations.
General Manager / Part Owner at Plains Hotel (2004-01 – 2006-01)
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted special events to boost brand awareness and increase community engagement.
- Hired and trained new department managers to increase team oversight and productivity.
Front Desk Agent at Plains Hotel (1991-06 – 2003-12)
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
