Tamzida Islam

Project and Program Management professional with 7+ years of experience leading high-value real estate initiatives across telecommunications, retail and corporate functions. Experienced in real estate portfolio management, lease negotiations, and strategic footprint planning, with a proven ability to align real estate decisions with business growth and financial objectives. Proven track record managing enterprise portfolios exceeding $50M, including M&A integration projects such as the $25B Rogers Shaw merger.

Skilled in stakeholder engagement, having influenced C-suite leaders and steering committees with data-driven insights, dashboards, and presentations. Recognized with a Top Performance Score for delivering complex programs on time, within budget, and with measurable efficiency gains. Known for mentoring teams, optimizing workflows, and building scalable governance frameworks that enable organizational growth.

Project Manager PMO, Planning and Strategy - Rogers Communications Inc - Toronto, ON

(2020-01)

• Lead multi-phase programs focused on operational excellence, cross functional alignment and consistent delivery outcomes, earning a Top Performance Score in 2024.
• Manage national PMO initiatives for the $25B Rogers–Shaw merger, overseeing process integrations, people transitions, and operational readiness across 50+ sites while maintaining strong oversight on continuity, communication, and stakeholder alignment.
• Manage end-to-end project portfolios valued at $100M–$300M, with full scope, guiding planning, schedules, and budgets while working closely with internal and external partners to meet overall delivery expectations.
• Negotiate vendor agreements and lease terms, achieving 15% cost savings while maintaining flexibility and compliance.
• Ensure smooth execution of real estate decisions on moves, decommissions, and space adjustments as required
• Improve resource allocation and team alignment across cross-functional teams, leading to better cost awareness
• Mentor cross-departmental junior PMO staff and teams, enhancing efficiency and strengthening leadership pipelines.
• Prepare executive reports and presentations, turning complex updates into clear insights for executives and stakeholders driving decision-making.

Real Estate Project Coordinator - Rogers Communications Inc - Toronto, ON

(2019-01 - 2020-12)

• Managed multi-site real estate and retail portfolio projects valued at $5M+, including acquisitions, relocations, renovations, and lease exits, ensuring alignment with corporate objectives.
• Led end-to-end lease transactions including renewals, expansions, and exits.
• Managed cross-functional teams using Agile, waterfall and hybrid methodologies to increase communication across teams with documented improvements in delivery timelines by 18% through optimized sprint planning.
• Processed and tracked purchase orders, invoices, and vendor payments using Oracle ERP Cloud, ensuring compliance, audit readiness, and financial reporting accuracy.
• Developed risk-tracking tools to identify payment delays, vendor exceptions, and compliance issues, proactively mitigating project risks.
• Designed executive-facing dashboards to monitor invoice progression, cost center approvals, and service KPIs, reducing approval delays by 20% and enhancing leadership insights.
• Partnered with Finance, Procurement, and HR teams to optimize vendor onboarding workflows, reducing turnaround times by 15% and improving operational transparency.

Business Analyst - Toronto School of Management - Toronto, ON

(2018-01 - 2019-12)

• Managed a portfolio of 300+ student clients, conducting needs-based assessments and tailoring engagement strategies to improve retention and success rates.
• Designed and implemented data-driven intervention strategies, reducing attrition by 10% and optimizing student support outcomes.
• Analyzed performance and engagement data to identify gaps, leveraging CRM insights to refine outreach and provide actionable recommendations to leadership.
• Owned and prioritized the product backlog for a workflow automation SaaS platform serving enterprise clients in legal and finance sectors, playing a key role in shaping the feature roadmap based on client needs and market research
• Partnered with academic advisors, career services, and support staff to streamline end-to-end client journey maps, ensuring consistent and efficient service delivery across all touchpoints.
• Developed client successful playbooks, templates, and SOPs that standardized engagement practices, cut onboarding time for new advisors by 25%, and supported team scalability.

Project Manager - Shoppers Drug Mart - Toronto, ON

(2017-01 - 2018-12)

• Tracked key lease metrics and critical dates to anticipate upcoming decisions.
• Coordinated cross-functional teams (construction, facilities, finance, legal) to deliver projects 10% under budget and ahead of schedule, while mitigating risks and ensuring seamless execution.
• Negotiated vendor agreements and streamlined SLA processes, achieving 15% cost savings and strengthening stakeholder relationships.
• Developed governance frameworks, KPI dashboards, and project documentation to monitor progress, assess risks, and provide accurate executive reporting.
• Oversaw budgets, schedules, and approvals across multiple regions, maintaining operational continuity and meeting strategic priorities.
• Conducted post-project reviews to capture lessons learned, implement process improvements, and enhance scalability and quality of future delivery.

Project Coordinator - ACSA - Toronto

(2016-01 - 2017-12)

• Served as support to project leaders and managers in all aspects of the project management process.
• Updated business opportunities, preparing proposals and managing projects.
• Ensured that the project management process runs smoothly and the quality of data in the system is up to date.
• Supported the project team on best practices and the methodology for sound project management.
• Advised the technical engineering team in optimizing their project structure.
• Proposed, improved and developed monitoring tools (schedule, labour plan, cash flow) based on project needs.
• Analyzed performance indicators and anticipate issues and trends to propose measures to ensure project success.
• Finalized the billing process by mastering the business agreements in project portfolio.

Chair, Events and Partnerships (Volunteer Leadership Role) - Rogers Pan Asian Network (RPAN) – Rogers Communications

(2022-01)

• Lead national DEI programs impacting 20,000+ employees using Agile-inspired retrospectives and iterative planning, driving continuous improvement in employee engagement to improve campaign effectiveness and inclusion outcomes.
• Build strategic campaign roadmaps and data-driven program plans aligned with HR, ESG, and corporate culture objectives.
• Serve as operational program lead between RPAN, Legal, and HR, ensuring all DEI initiatives comply with governance standards, inclusion policies, and corporate regulatory requirements.
• Develop scalable event frameworks and define KPIs to measure long-term impact, driving a 20% improvement in employee engagement.
• Present program outcomes and insights to C-suite leaders and steering committees, securing executive buy-in and funding.
• Facilitate stakeholder buy-in and executive alignment through steering committee briefings and senior-level presentations, ensuring visibility and informed decision-making.

Bachelor of Science - University of Toronto (2014-01 - 2017-12)