IT Technical Support
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Motivated and eager individual seeking a Technical Support
Engineer position. With a 2+ years of Industrial Mechanical
Assembly, comfortable reading engineering blueprints and experience with hand, power, and measuring tools, I aim to start my career in a role that allows me to develop valuable skills and provide first tier excellent service to clients.
04/2021 - 02/2023, Vaughan, ON, CA
Configured, installed and managed corporate devices including workstations, laptops, printers, phones, handheld terminals, and tablets.
Streamlined assembly processes, resulting in a 15% increase in production efficiency.
Consistently met or exceeded production targets, ensuring on-time delivery of Heating/AC units to clients.
Implemented quality control measures that reduced defects by 20%, resulting in improved customer satisfaction.
Collaborated with the engineering team to develop and implement design modifications, enhancing the performance and reliability of Heating/AC units.
Trained and mentored new employees, contributing to their successful onboarding and integration into the assembly team.
04/2020 - 04/2021, Thornhill, ON
Consistently achieved and exceeded daily sales goals,
contributing to increased revenue and customer satisfaction.
Recognized for exceptional customer service skills and received positive feedback from customers on multiple occasions.
Actively participated in promotional events and upselling opportunities, resulting in a 10% increase in average transaction value.
Demonstrated a strong attention to detail in inventory management, minimizing out-of-stock situations by 15%
through efficient restocking and inventory tracking.
Diploma of Building System Technician
Seneca College, Toronto, ON, Canada
01/2019 - 08/2020, GPA 3,7
University Bachelor of Software Engineer
FPT University, Hanoi, Vietnam
08/2011 - 08/2015, GPA 3.2
