Thai Pham

Motivated and eager individual seeking a Technical Support

Engineer position. With a 2+ years of Industrial Mechanical

Assembly, comfortable reading engineering blueprints and experience with hand, power, and measuring tools, I aim to start my career in a role that allows me to develop valuable skills and provide first tier excellent service to clients.

Mechanical Assembler

Mobile Climate Control Corp

04/2021 - 02/2023, Vaughan, ON, CA

Hvac Contractor Company

Configured, installed and managed corporate devices including workstations, laptops, printers, phones, handheld terminals, and tablets.

Streamlined assembly processes, resulting in a 15% increase in production efficiency.

Consistently met or exceeded production targets, ensuring on-time delivery of Heating/AC units to clients.

Implemented quality control measures that reduced defects by 20%, resulting in improved customer satisfaction.

Collaborated with the engineering team to develop and implement design modifications, enhancing the performance and reliability of Heating/AC units.

Trained and mentored new employees, contributing to their successful onboarding and integration into the assembly team.

Sales Floor Associate

WALMART Store

04/2020 - 04/2021, Thornhill, ON

Consistently achieved and exceeded daily sales goals,

contributing to increased revenue and customer satisfaction.

Recognized for exceptional customer service skills and received positive feedback from customers on multiple occasions.

Actively participated in promotional events and upselling opportunities, resulting in a 10% increase in average transaction value.

Demonstrated a strong attention to detail in inventory management, minimizing out-of-stock situations by 15%

through efficient restocking and inventory tracking.

EDUCATION

Diploma of Building System Technician

Seneca College, Toronto, ON, Canada

01/2019 - 08/2020, GPA 3,7

University Bachelor of Software Engineer

FPT University, Hanoi, Vietnam

08/2011 - 08/2015, GPA 3.2