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Experienced in customer service; able to focus, self-motivated, tech aware, confident, youthful, and professional, with a strong desire to learn and grow. A solid record of identifying objectives and inspiring teams to reach them, dedicated to leading the team's effectiveness and continual enhancement. Devoted to giving clients the most significant shopping experience possible while advertising the organization's services and increasing revenue.

Self-committed to strengthening the organization's brand by consistently exceeding sales targets, encouraging faithfulness, and delivering positive input to the entire company and team.

CLIENT EXPERIENCE COORDINATOR | CUSTOMER SERVICE at Axis Therapy and Performance (2025-10 – 2026-09)

• Deliver a welcoming, high-quality client experience by greeting clients, building rapport, answering service and treatment-related inquiries, and providing clear information about clinic services, therapists, pricing, and insurance coverage.
• Manage client appointments through Jane, including scheduling, rescheduling, confirmations, waitlists, follow-ups, cancellations, and optimizing therapist schedules to support clinic efficiency.
• Support client retention by encouraging clients to book future appointments according to their treatment plans, conducting follow-up and win-back calls, and assisting clients throughout their care journey.
• Contribute to business development and revenue growth through community outreach initiatives, client engagement, review requests, and efforts to increase new client assessments and bookings.

SALES ASSOCIATE | RETAIL at Winners International LP (2021-03 – 2025-10)

• Oversaw client returns and surpassed the 92% objective for consumer fulfillment.
• Influenced proactive procedure recommendations that surpassed sale goals by more than 18%.
• Communicated with over 125+ customers, resulting in overreaching goals by 20% and guaranteeing satisfaction with the service within the company.
• Mediated 80% of client inquiries and issues in sympathetic and caring matters in one of the busiest store locations.
• Proficiently 12% above sales expectations by establishing an extensive knowledge of the inventory and determining which customers require it.

BACHELOR OF FINE ARTS, HONS. in CINEMA AND MEDIA ARTS – York University (2023-09)