Tom Imafidon

Detail-oriented and dependable professional with experience across warehouse operations, security services, and customer service environments. Proven ability to maintain safety, accuracy, and efficiency while delivering excellent customer support. Adept at following procedures, monitoring operations, resolving issues, and working collaboratively in fast-paced settings. Seeking an opportunity to contribute skills and experiences to a dynamic organisation.

Security Guard - Securtrust Protection - Toronto, Canada

(2025-10)

• Monitored and controlled access points to ensure authorized entry of people.
• Maintained accurate records and followed up on inventories and security logs.
• Responded to customer concerns professionally to maintain high satisfaction levels.
• Event control including baggage search, security patrol and safety measures.
• Emergency response, condoning and evacuation management.

Security Guard - West Egg Security - Toronto, Canada

(2025-05 - 2025-08)

• Concluded routine patrols, inspections, and security checks.
• Identified and reported suspicious activities and security risks.
• Collaborated with team members to maintain a safe and secure environment.
• Access control and road blocking management.
• Baggage search.

Warehouse Associate - Lululemon Athletica - Mississauga, Canada

(2025-01 - 2025-03)

• Prepared, labelled, and packaged products for shipment.
• Inspected items to ensure quality, accuracy, and proper specifications.
• Recorded shipments and reported packaging or equipment issues promptly.
• Loading and storing finished products ready for shipment.
• Communicating concerns with delivery drivers and vendors.

Customer Service Associate - True Faith Homecare Services - Mississauga, Canada

(2024-08 - 2024-12)

• Assisted customers in identifying needs and providing appropriate solutions.
• Maintained organized and safe client-facing environments.
• Collaborated with cross functional teams to ensure smooth service delivery.
• Greeted visitors and responded to enquiries by telephone and in-person.

Higher Diploma - Estate Management (1989)