Pension administrator
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I was working as a pension administrator for seven years in Hong Kong. I am self-driven, detail-oriented, analytical, flexible and a challenge taker. I am looking for similar position but also open to other possible roles.
Jun 2021 – Jun 2023 Bestserve Financial Limited (Wholly owned by Sun Life Financial)
Officer (Nov 2022 – Jun 2023) – Wealth and Pensions
Assistant Officer (Jun 2021 – Oct 2022)
● Managing the assigned MPF/ ORSO scheme accounts & perform daily MPF administration functions of employer/member enrolment, contribution, termination and data change within SLA under minimum supervision
● Able to perform majority of processing transactions in an accurate and timely manner
● Being as a checker to supervise the works from downwards
● Handling client’s enquiries or complaints, and escalate to manager if appropriate
● Daily report preparing, checking and monitoring
● Assisting in process streamlining and service improvement initiatives
● Identifying and solving abnormal conditions
● Perform UAT of system enhancement projects
● Guiding newcomers to perform their work
● Communicating with internal and external IT related to system incident
● Performing other duties as assigned
May 2020 – Jun 2021 Manulife (International) Limited
Senior Admin Services Representative – Employee Benefits
● Processing employee termination in a timely manner
● Responding to enquiries from internal and external clients
● Daily report checking and monitoring
● Reporting abnormal conditions to manager
● Guiding newcomers to perform their work
● Complaint case handling
● Supporting to identify and implement process improvement
● Communicating with internal and external IT related to system incident
● Providing one-stop service support to VIP clients
Apr 2016 – May 2020 Bestserve Financial Limited (Wholly owned by Sun Life Financial)
Administrator II (Apr 2018 – May 2020) - Wealth and Pension
Administrator I (Apr 2016 – Mar 2018)
● Serving as personal account holder
● Processing fund transfer / claim
● Performing fund switching
● Handling enquiries from internal and external
● Daily report checking and monitoring
● Reporting abnormal conditions to supervisor
● Guiding newcomers to perform their work
● Performing other duties as assigned
Sep 2019 - Aug 2021 University of Central Lancashire
BA (Hons) English for International Corporate Communication
