Vanes Tchouba
IT TECHNICIAN, COMPUTER OPERATOR AND USER SUPPORT
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About
Several years of experience in the management and maintenance of computer systems, technical support advisor to clients, geology technician and sales advisor within several companies in Egypt and Canada. While appreciating teamwork, I seek to take on new challenges while prioritizing learning, improvement and innovation.
Experience
ADVISOR - AMEUBLEMENT BRANCHAUD - Val-d'Or, Canada
(2024-01 - 2025-01)
Number of hours worked per week: 40 hours
- Welcome customers and seek to understand their actual needs
- Discuss the characteristics and quality of the products that customers wish to purchase
- Explain prices to customers
- Explain the warranties offered
- Explain credit sale conditions
- Establish the purchase order or sales contract
- Set the delivery date at the time of sale and/or once the merchandise is in the warehouse
- Label merchandise on the floor and ensure constant updates
- Keep a constant update and follow-up on emails and phone messages received
- All other tasks related to responsibilities and requested by the supervisor
GEOLOGY TECHNICIAN - GEO SQUAD - Val-d'Or, Canada
(2023-01 - 2024-01)
Number of hours worked per week: 40 hours
- Receive drill core boxes from the core library and communicate frequently with geologists
- Prepare shipments for the analysis laboratory
- Dispose of drill core rejects
- Operate, inspect and maintain mobile equipment
- Keep the work area clean, easily accessible and well organized
- Perform all other related tasks requested by the supervisor
TECHNICAL SUPPORT ADVISOR, MENTOR - XCEED centre d'appel (sous-traitance VIDEOTRON) - Le Caire, Egypte
(2022-01 - 2023-01)
Number of hours worked per week: 45 hours
- Customer reception
- Resolve customer requests
- Advise customers
- Provide remote technical support to customers
- Analyze, diagnose and troubleshoot customer equipment remotely
- Remote assistance to customers in the use of computer hardware and software
- Provide support to agents
- Analyze agent callbacks
- Contribute to the logical and technical development of agents
CUSTOMER TECHNICAL SUPPORT ADVISOR - IBS centre d'appel (Partenaire XCEED) - Le Caire, Egypte
(2020-01 - 2022-01)
Number of hours worked per week: 45 hours
- Customer reception
- Resolve customer requests
- Advise customers
- Provide remote technical support to customers
- Analyze, diagnose and troubleshoot customer equipment remotely
- Remote assistance to customers in the use of computer hardware and software
Education
PROFESSIONAL BACHELOR'S DEGREE IN AUTOMATION AND INDUSTRIAL COMPUTING - Electrical Engineering - UNIVERSITE DE DSCHANG-INSTITUT SUPERIEUR FOTSO VICTOR- INSTITUT SUPERIEUR DE BAFANG (2017-01 - 2018-01)
HIGHER TECHNICIAN CERTIFICATE (BTS) IN INDUSTRIAL COMPUTING - Electrical Engineering - L'UNIVERSITE INTERNATIONAL JEAN PAUL II, INSTITUT SUPERIEUR DE BAFANG (2015-01 - 2017-01)
