Senior Consultant at The Work Force Partners (2024-01 – Present)
Offering strategic consulting and recruitment solutions to businesses across industries, from emerging start‑ups to established enterprises, by applying deep expertise in PMO operations, change management, and IT infrastructure to improve efficiency, support growth, and build agile, high‑performing teams.
PMO Manager / Change Manager at Charter Telecom (2020-01 – 2023-12)
- Designed and implemented enterprise program/project management frameworks including lifecycle processes, dashboards, retrospectives, and delivery toolkits.
- Led organizational change management initiatives and chaired the Change Advisory Board (CAB).
- Directed infrastructure programs including network transformations, disaster recovery planning, CUCM migrations, UC upgrades, and wireless audits.
- Developed operational processes for proposals, SOWs, budgeting, risk management, compliance, and structured communication.
- Supported public sector and government‑adjacent clients with modernization and governance.
Senior Project Manager at Western Forest Products (2019-01 – 2020-12)
- Led enterprise initiatives across 20+ global locations, supporting digital transformation and operational improvement.
- Established PMO processes including portfolio workflows, Agile practices, centralized communications, documentation, and legal artifacts.
- Delivered cloud migration, ServiceDesk modernization, data center migration, disaster recovery planning, and Microsoft Teams enablement for 600+ users.
- Coordinated diverse stakeholder groups across Canada, the U.S., China, and Japan.
Senior Project Manager at Lululemon Athletica (2018-01 – 2019-12)
- Led strategic technology initiatives across 400+ global retail locations.
- Delivered $300K+ savings on a $3M smartphone rollout through improved planning and vendor coordination.
- Managed retail technology upgrades, digital signage procurement, and experiential store buildouts with minimal operational disruption.
- Supported modernization of mobile, EPOS, and RFID environments.
Senior Project Manager at Federated Co‑op Ltd (2017-01 – 2018-12)
- Led major technology programs across 190+ co‑ops and 2,500+ retail locations.
- Delivered POS, self‑checkout, and workstation upgrades across 400+ sites and 2,000+ devices under a $10M+ budget.
- Managed a $15M POS software replacement program and training across 140+ stores.
- Built ITIL‑aligned processes including stage gates, templates, dashboards, and change control.
- Coordinated large stakeholder groups across retail, operations, IT, and vendors.
Service Delivery Project Manager at Phenomenal Performance Solutions Inc. (2014-01 – 2017-12)
- Delivered infrastructure deployments, system upgrades, and operational improvements.
- Managed implementation and support for desktops, POS, software, networks, and wireless technologies.
- Built processes for contracts, SOWs, purchase orders, billing, inventory, and invoicing.
- Supported compliance, licensing, and structured documentation.
Service Delivery Manager / Project Support / Change Manager at Indigena Solutions (2012-01 – 2014-12)
- Managed performance and project delivery across enterprise IT, infrastructure outsourcing, and BPO operations.
- Achieved 93% CSAT through proactive communication, service reporting, and delivery oversight.
- Reengineered helpdesk operations using ITIL‑based KPIs and SLAs, reducing response times by 50%.
- Supported Indigenous and public sector clients with modernization and change adoption.
Canada Retail Support Lead / Project Manager at Accenture / Best Buy (2000-01 – 2012-12)
- Led large‑scale retail IT and infrastructure programs across 400+ locations.
- Managed 80+ new store openings exceeding $1M each, overseeing procurement, design, and deployment of desktops, VDI, POS, AV, and network infrastructure.
- Directed 20–50 local and remote resources and delivered 20% cost savings and 25% faster deployments through process standardization.
- Drove major rollout and migration initiatives including PCI compliance, cloud‑based workforce systems for 10,000+ employees, 7,000+ desktop/laptop upgrades, and 3,000+ mailbox migrations.
- Supported enterprise modernization across retail and corporate environments.
