Varun Varghese

Meticulous and systematic Administrative Assistant skilled in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence, and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Customer Service Associate Feb 2020 - Apr 2021 Loblaws Inc. • Barrie, Ontario

• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
• Provided excellent, friendly customer service when meeting customers ensuring all customers are aware of customer service policies of the company.
• Handled incoming customer calls and responded to customer orders and tactfully addressed issues/ complaints with demanding or upset customers.
• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
• Followed policies and procedures to meet or exceed established performance requirements
• Educated customers on special pricing opportunities and company offerings

Office Administrative Assistant May 2019 - Jan 2020 V&V Hollow bricks and Interlocks • Kannur, Kerala, India

• Calendar Management, Organizing and Categorizing files, Appointment Scheduling, and Clerical Support
• Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
• Assisted customers with making payments or establishing payment plans to bring accounts current
• Handled sensitive and confidential information such as company’s employee details ensuring databases storing confidential information was accessed by authorized personnel.
• Demonstrated good judgement of the market to ensure the products are manufactured in accordance to the demand without any time delay.

Office Administration Jan 2021 - Aug 2021 Georgian College • Barrie, Ontario

Project Management Jan 2020 - Aug 2020 Georgian College • Barrie, Ontario