Vishal Dutta
Operations
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About
A versatile and results-oriented professional with extensive experience in Operations, Revenue Cycle Management (RCM), Accounts Receivable and Payable, Customer Service, and Technical Support. Proven track record of improving operational efficiencies, reducing costs, and enhancing customer satisfaction across various roles in the US Healthcare and Technical Support sectors. Adept at leading teams to achieve exceptional performance through strategic planning, process improvement, and effective communication.
Skilled in utilizing analytics to drive decision-making and achieve organizational objectives.
Key Strengths - Operations Management, Project Management, Customer Service Management, Quality Assurance, Performance Improvement, Teamwork, Decision Making, Microsoft Office Suites, Problem-Solving, Analytical Thinking, Attention to detail.
Experience
Gatestone & Co., Canada
Technical Support Specialist | Oct 2023 – Present
- Diagnose and resolve advanced technical issues, ensuring compliance with SLAs and maintaining high customer satisfaction.
- Implement robust troubleshooting methodologies to reduce resolution times by 20%, enhancing operational efficiency and customer service delivery.
- Develop and maintain technical documentation, facilitating knowledge sharing and supporting staff training initiatives.
Operations Manager | Sep 2022 – Sep 2023
- Led a team of 30+ in streamlining operations, achieving a 46% increase in efficiency through the adoption of lean methodologies.
- Managed comprehensive cost analysis and process optimization, saving over $100K annually while improving productivity by 73%.
- Directed inventory control, process documentation, and supplier relations to ensure robust operational frameworks and compliance with best practices.
Associate Operations Manager | Jan 2021 – Sep 2022
- Spearheaded process improvement initiatives, significantly enhancing operational delivery and aligning with corporate strategic goals.
- Developed and executed a successful training program for machine operators and potential trainers, fostering a culture of continuous improvement and development.
- Managed internal and external SLA delivery, ensuring client satisfaction and operational excellence.
Senior Operations Supervisor | Jul 2019 – Jan 2021
- Oversaw daily operations of a team of 20+, ensuring compliance with standard operating procedures and achieving a 91% on-time delivery rate.
- Implemented process enhancements that reduced cycle times and increased output, directly impacting client deliverables and service quality.
Operations Supervisor | Aug 2015 – Jun 2019
- Managed team performance and development, adjusting plans and priorities to meet client requirements and operational targets.
- Conducted root cause analysis and corrective actions to resolve process issues, enhancing system stability and reliability.
Senior Analyst | Jun 2014 – Jul 2015
- Supported quality assurance and compliance, ensuring alignment with health and safety regulations, and maintaining high standards of data integrity and security.
Education
Bachelor of Commerce (B.Com.)
University of Mumbai, India, 2014
