Vivian Ochieng

I am an enthusiastic and people focused support professional with over 3 years of experience in customer service, digital support and community engagement roles. I have worked in fast paced environments helping clients, training youth, and supporting and handling remote tasks. I am skilled in communication, client support, virtual assistance, transcription, and digital tools, I have also taken initiative to grow my knowledge through structured training and self-study, I am excited to join your team where delivering a smooth and humanized customer care experience matters.

Mentor – Case Management Project at Swahilipot Hub (2024-01 – Present)

• Provided a one on one mentorship and psychosocial support to young people enrolled in the program.
• Assisted beneficiaries in setting personal development goals and creating action plans.
• Monitored progress and offered guidance on career, education and social challenges.
• Collaborated with other mentors and service providers to ensure holistic support for each case.
• Maintained accurate records of sessions and follow up and referrals.
• Advocated for youth needs and helped connect them with training, internships and other opportunities.
• Promoted a safe, supportive and empowering environment for youth to thrive.
• Documented progress and escalated concerns where necessary.

Community Trainer at NairoBits Trust (2021-01 – 2023-12)

• Trained youth in basic foundational digital skills and internet safety including computer operations, internet use and digital communication tools.
• Delivered lessons in a clear, engaging, and client-friendly way.
• Facilitated lessons on productivity software such as Microsoft office and google workspace.
• Introduced learners to online safety, digital rights and responsible internet use.
• Created engaging learner friendly training materials and delivered both one on one and group sessions.
• Assessed participants progress and provided mentorship and feedback to support individual learning needs.
• Encouraged digital inclusion by supporting underserved youth to confidently navigate digital platforms.
• Collaborated with community partners and Nairobits staff to ensure smooth program delivery.

Receptionist Reliever at Young Christian Women Association (YWCA) (2025-01 – Present)

• Provided part time front desk coverage, welcoming visitors and managing calls.
• Welcomed and directed visitors, ensuring a friendly and professional first point of contact.
• Handled incoming calls, managed inquiries and routed messages to the relevant departments
• Maintained a well-organized reception area while monitoring guest sign ins and sign outs
• Assisted with scheduling meetings, handling correspondences and basic clerical tasks.
• Provided administrative support to YWXA support during peak periods and staff absences
• Upheld confidentiality and professionalism while representing organizations' values

Kazi Mtaani Supervisor at Government of Kenya (2020-01 – 2021-12)

• Oversaw a team of youth workers engaged in community improving tasks such as cleaning, waste management and infrastructure maintenance.
• Acted as the link between the local administration and they workers ensuring smooth communication and daily reporting.
• Monitored attendance, delegated duties and resolved conflicts to maintain discipline and productivity.
• Collected and submitted daily reports and time sheets to the sub county offices.
• Sensitized youths on governments opportunities and encouraged responsible community participation.
• Promoted team work, safety and accountability among youth involved in the program.

Bachelor in Tourism and hotel management – Chuka University (2014-01 – 2018-12)

Kenya Certificate Of Secondary Education Certificate – Nyakach Girls' High School (2009-01 – 2013-12)