Ifedika Sandra Ogowa
Customer Service | Administrative Support
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About
Versatile Customer Service and Administrative Support Specialist experienced in managing office operations, order handling, customer communications, and digital file organization. Proficient in Google Workspace, Microsoft Office, Zoom, and Canva, with a proven ability to streamline daily workflows, handle client inquiries efficiently, and produce clean administrative documentation and visual materials. Highly adaptable, organized, and committed to delivering high-quality operational support in fast-paced environments
Experience
Administrative & Customer Support at SMILEY STORES (2025-09 – 2026-08)
Delivered administrative and front-line customer support in a high-volume retail and warehousing environment.
- Managed online order processing, order verification, and client communications to ensure timely fulfillment and delivery tracking.
- Organized physical and digital inventory records using Google Workspace and Microsoft Excel to maintain accurate cataloging across local shipments.
- Designed promotional materials and visual documentation using Canva for store displays and digital announcements.
- Handled customer inquiries and resolved order discrepancies promptly with high transaction accuracy.
- Organized virtual team syncs and remote communications via Zoom and Google Meet.
Education
Bachelor of Science (BSc) in FOOD SCIENCE AND TECHNOLOGY – ENUGU STATE OF SCIENCE AND TECHNOLOGY (2019)
