Yomo Balili

For the past eight years I have worked in Ontario's insurance industry in roles built on the same foundations this position requires: accurate billing and account administration, responding to customer billing enquiries, auditing that rates and parameters have been correctly applied, and exchanging information with outside organizations to resolve discrepancies. I am a fast, motivated learner and would welcome the opportunity to build my knowledge of the Ontario electricity market, transmission and distribution tariffs, and load data management on that foundation.

Account Representative - Avid Insurance and Risk Management

I prepare and verify client invoices, process payment transactions across multiple software systems, and manage account and policy data for a mixed book of personal and commercial clients. A core part of my day is exactly what your posting describes: responding to customer enquiries about billing matters, processing requests to modify existing accounts, auditing renewal documents to confirm that rating and billing parameters are correctly applied, and escalating discrepancies for resolution. I also liaise daily with underwriters at multiple insurance carriers — experience that translates directly to exchanging information with external organizations such as the IESO and third-party service providers.

Claims Adjuster - Intact Insurance

I handled the full investigation, evaluation, negotiation, and settlement of automobile and property damage claims, maintained financial reserves, and worked within strict guideline criteria. That role taught me to work with precision inside regulated settlement processes where errors carry real financial consequences — the same discipline required when setting up customers for wholesale settlement and retail billing.

Coursework - Business Finance Administration - George Brown College