Tammi Kielback

Experience emphasizing

Account Service Representative - People Corporation - Winnipeg, MB

(2026-07)

Experience emphasizing

• Pension and benefits administration
• Client/member service
• Benefits eligibility and policy interpretation
• Confidential records management
• Data accuracy and quality assurance
• Analytical problem-solving
• Microsoft Office
• Report preparation
• Communication and stakeholder collaboration
• ATS-friendly formatting with your skills and education.

Administrative Assistant - Canada Life - Winnipeg

(2024-02 - 2026-07)

Provided administrative support within a fast-paced insurance and benefits environment.

• Assisted members with inquiries regarding employee benefits, eligibility, coverage, and administrative processes while delivering exceptional customer service.
• Reviewed, processed, and maintained confidential client and employee records with a high degree of accuracy.
• Interpreted policies, procedures, and benefit provisions to provide accurate information and resolve member inquiries.
• Coordinated documentation and correspondence while ensuring compliance with organizational standards and privacy requirements.
• Performed detailed data entry, record maintenance, and quality assurance to support accurate benefit administration.
• Worked collaboratively with internal teams to investigate and resolve complex benefit-related issues.
• Prioritized multiple deadlines while maintaining accuracy in a high-volume environment.
• Prepared reports, correspondence, and documentation using Microsoft Office and internal administration systems.
• Demonstrated strong analytical, organizational, and problem-solving skills while handling sensitive information.

Customer Care Representative - Canada Life - Winnipeg, MB

(2023-02 - 2024-02)

Resolved customer inquiries through effective communication and problem-solving techniques.

• Provided accurate information regarding products, policies, and procedures to enhance customer satisfaction.
• Documented customer interactions in CRM system to maintain detailed records and ensure follow-up actions.
• Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
• Provided professional and timely support to customers by phone and email, addressing inquiries, resolving concerns, and delivering accurate information.
• Assisted customers with account updates, documentation requests, and service-related questions while maintaining confidentiality and accuracy.
• Reviewed customer information, processed requests, and ensured transactions and records were completed according to company procedures.
• Explained products, services, policies, and processes in a clear and customer-focused manner.
• Managed high volumes of customer interactions while maintaining strong attention to detail and service standards.

Customer Service - Dufresne Furniture & Appliances - Winnipeg

(2015-07 - 2022-01)

Provided exceptional customer service with timely communication regarding delivery statuses.

• Provided excellent customer service, consistently receiving positive feedback from customers.
• Provided high-level customer service, resolving issues promptly.
• Provided exceptional customer service to clients, responding to questions effectively.

Client Services - City Looks Salon - Winnipeg

(2016-01 - 2018)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Fostered teamwork and self-sufficiency, enhancing overall productivity in diverse work environments.
• Proven ability to learn quickly and adapt to new situations.

Sales Advisor - Crown Toyota - Winnipeg, MB

(2010-01 - 2015)

Delivered exceptional customer service by building strong relationships with clients, understanding their vehicle needs, and guiding them through the full sales process from initial inquiry to purchase completion.

• Consulted with customers to identify the best vehicle options based on lifestyle, budget, and preferences while providing detailed product knowledge and demonstrations.
• Managed sales negotiations, prepared purchase agreements, and ensured accurate completion of all required documentation and financing paperwork.
• Maintained a strong understanding of vehicle features, inventory availability, promotions, and market trends to provide knowledgeable recommendations.
• Generated new sales opportunities through customer follow-up, referrals, networking, and proactive relationship management.
• Conducted test drives and vehicle presentations while creating a positive and professional buying experience.

High School Diploma - Shaftesbury High School (2010-06)