I have a proven track record in managing and maintaining complex IT infrastructures, ensuring optimal performance and reliability. My experience includes:
- Providing end-to-end technical support to a diverse user base, effectively troubleshooting and resolving hardware, software, and network issues.
- Administering and maintaining Windows and Linux servers, including system installations, updates, and performance monitoring.
- Managing Active Directory, user accounts, and group policies to ensure secure access and efficient user management.
- Implementing and supporting virtualization technologies such as VMware and Hyper-V, optimizing server utilization and reducing costs.
- Collaborating with cross-functional teams to plan and execute IT projects, including system upgrades, network expansions, and software deployments.
- Developing and implementing IT policies and procedures to enhance security, streamline processes, and maximize productivity.
