Sujal Vyas

I'm a fresh graduate from SAIT in Information Systems Security, and actively looking for jobs in IT to kick-start my career in this amazing field.

Member Service Assistant September 2023 – Present

Costco Wholesale, Calgary, AB 

• Provide basic support for hardware issues, including workstations, printers, and peripherals; diagnose POS terminal errors and coordinate with IT for hardware checks and software updates, reducing transaction errors by 10%.
• Served 100+ customers per shift, resolving inquiries, returns, and membership issues with empathy and professionalism, maintaining a 95% customer satisfaction rating.
• Trained 5 new team members on POS operations, customer engagement, and loss‑prevention protocols, improving team productivity by 20%.

Sunny Networks and Cable, Vadodara, IN 

• Provide first‑line technical support to customers via phone, email, or chat, assisting with hardware (faulty RAM, printer jams) and software issues (application crashes, login errors); create, manage, and track support tickets in ServiceNow, achieving a 90% first‑call resolution rate.
• Diagnosed technical problems by reviewing system logs, running hardware diagnostics, validating network connectivity and escalating complex issues to Tier II teams.
• Assemble, configure, and rebuild desktops and laptops computers, install Windows 10/11 and macOS, update BIOS/firmware, install drivers, join devices to Active Directory anddeploy OS images via SCCM by reducing deployment time by 25%.
• Use remote desktop tools to assist customers with software installation, configurations (Microsoft Office 365, custom line‑of‑business apps) and troubleshooting, resolving 85% of issues without on-site visits.
• Educated end‑users on basic IT procedures, best practices, and security protocols via one-on-one sessions covering password best practices, multi-factor authentication, phishing awareness.
• Assist in enforcing company and industry‑standard security policies by helping users with password resets, enabling MFA, installing/maintaining antivirus software (Microsoft Defender ATP, Trend Micro), performing regular security scans, and remediating malware outbreaks with zero data loss

EDUCATION

Diploma in Information System Security April 2025

Southern Alberta Institute of Technology, Calgary, AB