IT Support Analyst
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Results-driven IT professional with expertise in network administration, system administration, IT support, and cybersecurity. Proficient in managing IT service requests and incidents and optimizing Active Directory processes, designing inter-VLAN routing solutions to improve network segmentation and security. Proven track record of reducing system downtime, enhancing operational efficiency, and strengthening security through automation, proactive monitoring, and root cause analysis.
Adept at delivering measurable results in network performance, incident response, and system security.
Results-driven IT professional with expertise in network administration, system administration, IT support, and cybersecurity. Proficient in managing IT service requests and incidents and optimizing Active Directory processes, designing inter-VLAN routing solutions to improve network segmentation and security. Proven track record of reducing system downtime, enhancing operational efficiency, and strengthening security through automation, proactive monitoring, and root cause analysis.
Adept at delivering measurable results in network performance, incident response, and system security.
Bachelors of Computer Science (Algoma University)
