Zenith Fatima

Customer-focused service and sales professional with 8+ years of combined experience in customer service, sales support, account management, and retail. Experienced in responding to customer inquiries, resolving complaints, maintaining client relationships, processing customer requests, supporting sales teams, and communicating product and service information. Strong verbal and written communication, Microsoft Office, data reporting, time management, problem solving, and cross-selling skills.

Currently completing a Master of Management and seeking to bring a member-first approach to DUCA's Member Connect Centre.

Part-Time Manager - Claire's

(2026-07)

• Deliver exceptional customer service, respond to questions, explain products and services, and recommend relevant solutions.
• Identify sales and cross-selling opportunities through customer needs discovery, product recommendations, and promotional communication.
• Handle cash transactions, POS operations, inventory, and daily store operations accurately and efficiently.
• Support and motivate team members, coordinate priorities, and contribute to a positive, collaborative service environment.
• Resolve customer concerns professionally while maintaining service standards and customer satisfaction.

Customer Consultant - The Body Shop – Scarborough Town Centre - Scarborough, ON

(2025-11 - 2026-07)

• Provided personalized customer service, answered product and service questions, and recommended solutions based on customer needs.
• Built customer relationships and loyalty through active listening, product education, and professional communication.
• Handled customer transactions and resolved concerns efficiently while maintaining a high standard of service.
• Collaborated with team members to achieve sales and operational goals in a fast-paced environment.

Sales Associate - The Children's Place - Scarborough, ON

(2025-11 - 2026-02)

• Provided prompt and courteous customer service and responded to customer questions in a high-volume environment.
• Supported cash handling, POS transactions, inventory replenishment, merchandising, and daily operations.
• Recommended products and communicated promotions while building positive customer relationships.

Sales Associate - Fairweather - Scarborough, ON

(2025-03 - 2025-09)

• Provided customer-focused sales service and supported inventory, replenishment, merchandising, and store operations.
• Worked collaboratively with management and coworkers to maintain operational efficiency and customer satisfaction.

Sales Support - Huntsman Corporation Bangladesh Ltd. Plc.

(2021-05 - 2022-02)

• Supported the Country Manager and sales team with customer communications, pricing, forecasting, and daily business requirements.
• Prepared daily, weekly, and monthly statistical reports for management and sales decision-making.
• Assisted with customer communications regarding major announcements and price changes and supported sales representatives with pricing inquiries.

Senior Officer, Customer Service - Avery Dennison Bangladesh Ltd.

(2015-06 - 2020-07)

• Responded to customer inquiries and requests and ensured issues were addressed in a timely and professional manner.
• Handled customer complaints according to company procedures and service standards, focusing on effective resolution.
• Coordinated with sales teams, departments, suppliers, and service centres to meet customer requirements.
• Communicated customer developments and service information with sales teams and key vendors.
• Followed established ISO procedures and service processes to maintain consistent and accurate customer support.

Key Account Manager - Banglalion Communications Ltd.

(2014-12 - 2015-06)

• Managed relationships with corporate clients and provided ongoing service and support.
• Communicated with clients to promote products and services and identify sales opportunities.
• Presented business proposals to prospective corporate clients and communicated product and service information.
• Worked with marketing to develop sales materials and maintain successful client relationships.

Master of Management - Management - University of Niagara Falls Canada (2025 - 2026)

Master of Business Administration - Marketing - BRAC University, Dhaka, Bangladesh (2018)

Bachelor of Business Administration - Finance & Marketing - BRAC University, Dhaka, Bangladesh (2013)