Melissa Schaap

A compassionate, empathetic, and intuitive young professional seeking a career change in the administrative field, specifically as a Customer Care Representative. Known for expressing a positive personality and implementing compassion for others through every day responsibilities. An individual that strives through facilitating teamwork, and enhancing the social, physical and intellectual needs of others. Demonstrates strong problem solving, time management and communication skills.

Childcare RECE - Teddy Bears Picnic Childrens Centre - Creemore Ontario

(2025-04)

• Ensures health and safety policies, and ministry guidelines are being followed in the classroom
• Strong skillset in implementing curriculum and child Development in both the Preschool and Schoolage Setting
• Strives with classroom and time management through balancing two different classroom settings
• Excellent communication and interpersonal skills when communicating with parents and coworkers.
• Ability to adapt to change and create programs for various age groups and interest
• Embraces patience and empathy in the classroom settings

Onsite Lead Supervisor - UPPER CANADA CHILD CARE - Barrie, ON

(2024-02 - 2025-04)

• Trains staff on program protocols/ Individual Support Plans , host weekly check ins and monthly staff meetings, and signs off on program plans/ documentation that staff completed
• Demonstrates problem-solving skills and conflict resolution to ensure a positive and supportive environment for staff members, children and family members
• Creates and implements open-ended activities and engaging programs that aided in the children's exploration and development by using the programs statements based on How Does Learning Happen documents
• Demonstrates empathy and ongoing support while providing additional support for those with exceptionalities
• Collaborates with Hub Supervisors to implement Individual Support Plans specified to each individual with needs in the program

Guest Experience Coordinator - Kalola Spa - Blue Mountain Ontario

(2021-12 - 2022-07)

• Considerable time management thorough completing various admin tasks( staff schedules, booking appointments, handling cash, spa cleanliness, answering phone calls and emails)
• Very approachable when greeting guest and enhances a positive personality to maintain a welcoming atmosphere
• Strong understanding and use of various computer softwares
• Demonstrates considerable problem solving skills to improve guest dissatisfaction, scheduling conflicts, and staffing conflicts
• Excellent communication and interpersonal skills when communicating with clients and staff
• Ability to adapt to change and work in a fast pace environment to ensure spa standards are followed and flow of the day run smoothly

Recreation Assistant - BAY HAVEN CARE COMMUNITY - Collingwood, ON

(2022-06 - 2023-10)

• Responsible for creating and implementing recreational programs
• Strategically organizes and plans appropriate open-ended activities to include individuals with developmental areas
• Cultivates professional relationships through positive personality and collaboration, and remains approachable to all staff residents and families
• Helps with training and supporting new staff/volunteers on recreation programs and computer programs
• Monitors resident progress and effectively communicates progress from recreation assessments with manager to accurately prepare for case conferences and resident meetings

Team Leader - YMCA OAKVILLE - Oakville, ON

(2018-05 - 2020-05)

• Ensured health and safety policies, and ministry guidelines are being followed by each staff at the before and after school program
• Trained staff on program protocols, hosted weekly staff meetings, and signed off on program plans/ documentation that staff completed
• Demonstrated problem-solving skills and conflict resolution to ensure a positive and supportive environment for children and staff members
• Created and implemented open-ended activities and engaging programs that aided in all children's exploration and development by using ELECT and How Does Learning Happen documents

Diploma - Early Childhood Education - Sheridan College (2018-09 - 2019-12)