Office & Billing Administrator at Stroud & Associates (2021-01 – Present)
- Spearheaded daily administrative and billing operations, focusing on high-accuracy data entry, automated invoicing, electronic payment processing, and structured record-keeping to maximize workflow efficiency.
- Maintained meticulously organized digital documentation and financial records, streamlining daily information retrieval and client account management processes.
- Assisted with project coordination, client onboarding initiatives, and SaaS tool implementation under the direction of leadership.
- Coordinated schedules, digital appointments, and client communications via CRM platforms to ensure seamless, timely administrative activities.
- Collaborated across departments to optimize office processes, enhance cloud-based data management, and reduce billing discrepancies.
- Balanced multiple responsibilities concurrently, meeting strict deadlines with rigorous attention to detail in a fast-paced environment.
- Built and maintained positive client relationships to foster collaboration, resolve billing inquiries, and support business objectives.
Orchestra Manager at Indiana University - Performing Ensembles Division (2017-08 – 2018-05)
- Coordinated scheduling, complex logistical workflows, and digital documentation flow for large-scale operations, enhancing overall efficiency.
- Provided comprehensive administrative and operational support, ensuring timely project execution in a high-stakes, deadline-driven environment.
- Managed resource tracking, asset management, and digital scheduling systems to ensure seamless execution.
- Oversaw team coordination and communication protocols, providing effective guidance on problem resolution.
Stage Crew Member at Indiana University - Performing Ensembles Division (2016-08 – 2019-05)
- Facilitated mission-critical event operations by assisting with logistical setup, inventory tracking, and coordination for high-profile productions.
- Guaranteed operational schedules and targets were met by reliably executing time-sensitive logistical tasks.
- Maintained organized asset and equipment tracking databases.
Customer Service & Operations Clerk at Bloomington Bagel Company (2017-09 – 2018-06)
- Provided efficient customer service, accurately managing POS transactions, electronic billing reconciliation, and order fulfillment.
- Established effective communication with vendors and suppliers to ensure high service standards and smooth inventory tracking.
- Created a supportive team atmosphere and maintained workspace organization.
Sales Clerk / Key Holder at Big Red Liquors (2016-10 – 2017-07)
- Managed key holder responsibilities, ensuring strict compliance with secure closing protocols, cash reconciliation, and financial deposit management.
- Maintained precise inventory levels and organized stock tracking systems using inventory software.
- Processed customer transactions with speed and accuracy while resolving client inquiries.
