Dylan Stroud

Detail-oriented operations, billing, and administrative professional with 5+ years of experience optimizing SaaS and office workflows, executing high-volume data entry, managing electronic invoicing and payment tracking systems, and maintaining secure, highly organized documentation. Proven expertise in cross-functional project coordination, client onboarding support, and driving operational efficiency in fast-paced technological environments.

Office & Billing Administrator at Stroud & Associates (2021-01 – Present)

• Spearheaded daily administrative and billing operations, focusing on high-accuracy data entry, automated invoicing, electronic payment processing, and structured record-keeping to maximize workflow efficiency.
• Maintained meticulously organized digital documentation and financial records, streamlining daily information retrieval and client account management processes.
• Assisted with project coordination, client onboarding initiatives, and SaaS tool implementation under the direction of leadership.
• Coordinated schedules, digital appointments, and client communications via CRM platforms to ensure seamless, timely administrative activities.
• Collaborated across departments to optimize office processes, enhance cloud-based data management, and reduce billing discrepancies.
• Balanced multiple responsibilities concurrently, meeting strict deadlines with rigorous attention to detail in a fast-paced environment.
• Built and maintained positive client relationships to foster collaboration, resolve billing inquiries, and support business objectives.

Orchestra Manager at Indiana University - Performing Ensembles Division (2017-08 – 2018-05)

• Coordinated scheduling, complex logistical workflows, and digital documentation flow for large-scale operations, enhancing overall efficiency.
• Provided comprehensive administrative and operational support, ensuring timely project execution in a high-stakes, deadline-driven environment.
• Managed resource tracking, asset management, and digital scheduling systems to ensure seamless execution.
• Oversaw team coordination and communication protocols, providing effective guidance on problem resolution.

Stage Crew Member at Indiana University - Performing Ensembles Division (2016-08 – 2019-05)

• Facilitated mission-critical event operations by assisting with logistical setup, inventory tracking, and coordination for high-profile productions.
• Guaranteed operational schedules and targets were met by reliably executing time-sensitive logistical tasks.
• Maintained organized asset and equipment tracking databases.

Customer Service & Operations Clerk at Bloomington Bagel Company (2017-09 – 2018-06)

• Provided efficient customer service, accurately managing POS transactions, electronic billing reconciliation, and order fulfillment.
• Established effective communication with vendors and suppliers to ensure high service standards and smooth inventory tracking.
• Created a supportive team atmosphere and maintained workspace organization.

Sales Clerk / Key Holder at Big Red Liquors (2016-10 – 2017-07)

• Managed key holder responsibilities, ensuring strict compliance with secure closing protocols, cash reconciliation, and financial deposit management.
• Maintained precise inventory levels and organized stock tracking systems using inventory software.
• Processed customer transactions with speed and accuracy while resolving client inquiries.

Master of Music in Music – Indiana University-Bloomington (2017 – 2020)

Bachelor of Music in Music – Indiana University (2014 – 2017)

Bachelor of Music in Music – Boston University (2011 – 2013)