Savannah Melton

Customer-focused administrative and patient-services professional with 8+ years of combined healthcare, front-desk, scheduling, and customer service experience. Skilled in patient check-in/check-out, insurance verification, appointment scheduling, phone and email communication, data entry, EMR systems, payment reconciliation, and administrative coordination. Experienced working independently, managing competing priorities, protecting confidential information, and providing professional service in fast-paced environments.

Seeking a full-time Monday–Friday remote role in patient access, scheduling, customer support, or administrative operations.

Patient Service Representative at Marietta Eye Clinic (2024-05 – Present)

• Perform accurate front-desk data entry and patient check-in/check-out while maintaining an organized, professional experience.
• Verify insurance information and support accurate patient account processing.
• Schedule and manage patient appointments efficiently and coordinate patient flow to support smooth clinic operations.
• Handle patient communications using professional phone etiquette and clear, service-focused communication.
• Reconcile office money and prepare bank deposits with attention to accuracy and confidentiality.

CNA – Certified Nursing Assistant at Camellia Place (2023-10 – 2024-05)

• Provided dependable resident support and communicated changes promptly to management.
• Maintained professionalism, organization, and attention to detail in a healthcare environment.

Administrative Assistant at Clark Electric (2023-07 – 2023-11)

• Managed incoming calls and emails from contractors and customers, providing timely and professional responses.
• Prepared estimates and invoices using QuickBooks and followed up with customers regarding payments.
• Scheduled work for installers and the owner while coordinating changing priorities.

CNA – Certified Nursing Assistant at Silver Companions, Inc. (2019-07 – 2023-07)

• Provided consistent customer/patient-facing support across multiple facilities while adapting to different environments and needs.
• Communicated effectively with residents, families, and care teams while maintaining professionalism and confidentiality.

Medication Aide at Wickshire Senior Living (2023-01 – 2023-05)

• Administered medications according to established procedures and communicated with pharmacies regarding medication needs.

Receptionist & Administrative Assistant at JD Doors (2018-05 – 2020-03)

• Answered phones, responded to customer questions, and provided professional receptionist support.
• Managed emails, paperwork, and communication with stores and customers.
• Scheduled appointments/work and supported day-to-day administrative operations.

CNA – Certified Nursing Assistant at Tapestry Hospice (2019-02 – 2019-08)

• Supported residents receiving hospice care while communicating observations and needs to the care team.

Earlier Experience at Canton Nursing Center, Little Ones Learning Center, Brian Center Health & Rehabilitation, Ingles Markets, rue21 (2016-01 – 2018-12)

• Built foundational experience in customer service, sales, childcare, healthcare support, and patient-facing environments.

GED Diploma – Chattahoochee Technical College

Certified Nursing Assistant (CNA) in Nursing – Giving Care Education