Jiahan Wen

Data-driven Sales Operations & Support Professional with 7 years of total work experience, including nearly 5 years supporting C-suite executives and sales leadership at an Apple Premium Reseller (30+ stores nationwide). Adept at managing end-to-end seller/store onboarding, contract management (20+ monthly), and high-volume OA workflow approvals (150+ monthly) by strictly adhering to SOPs. Independently processes monthly rebate settlements averaging ¥5M+ (~¥80M annually) and maintains daily/weekly/monthly sales reporting frameworks.

Proven track record in building company-level P&L models from scratch and driving process automation through enterprise AI frameworks. Holds a 4-year English-only undergraduate degree from Ireland with native-level business fluency.

Shanghai Ruiyibo Technology Co., Ltd. | Apple Premium Reseller (30+ stores)

Executive Assistant | Sales Operations* · Dec 2021 – Present

• Managed monthly rebate calculation and settlement for 30+ stores under three calculation methods (SI purchase incentive, SO sales incentive, price protection) across four go-to-market tiers (in-store, online, channel, national), processing ¥5M+ per month and approximately ¥80M annually.
• Built the company retail database and P&L model from the ground up, incorporating multi-dimensional cost monitoring and visual dashboards; delivered monthly business analysis reports to leadership for rebate filing and strategic decisions.
• Designed and maintained the complete sales reporting framework (sales bulletins, incentive calculations, P&L statements), defined unified data standards, and coordinated regular cross-functional updates.
• Led the rollout of Apple Reseller Workbench across all 30+ stores, covering ERP inventory, training certification, recruitment, and scheduling modules; coordinated phased store onboarding and training.
• Built the enterprise AI agent framework from scratch, exploring AI applications in sales support and administrative workflows; supported the ERP system migration with data validation, report template migration, and cross-functional go-live coordination.
• Coordinated the cross-functional meeting cadence and executive calendar, managing agenda preparation, minutes documentation, and action-item tracking; handled OA workflow approvals and company seal management.

Lunke Technology (Guangzhou) Co., Ltd. — Shanghai Branch

Sales Manager (Channel → Key Account)* · Apr 2019 – Sep 2021

• Sold products to government and financial-services clients, meeting quarterly sales targets against marketing plans.
• Supported the Sales Director with target decomposition, progress tracking, sales meeting coordination, and business document management.

National University of Ireland, Galway · Sep 2013 – Mar 2018

B.B.S. in International Hotel & Business Management · 4 years English-only instruction