Carolina Serna
Bilingual customer service
Sobre mí
Customer service for foreign people, for Orange Spain; consists of solving and managing their problems with the home and mobile line (balance, coverage, plan changes, etc).
Experiencia
Bilingual customer service - Teleperformance Medellín - Medellín, Colombia
(2024-08 - 2024-10)
Customer service for foreign people, for Orange Spain; consists of solving and managing their problems with the home and mobile line (balance, coverage, plan changes, etc).
Bilingual customer service - Concentrix Medellin - Medellín, Colombia
(2024-10 - 2025-01)
Customer technical service for Google Fitbit, smartwatch. It consists of providing support for the customers to solve their issues with the operation of the watch and/or verify alternatives in terms of warranty, also general attention is provided on the product.
Appointment setter - Fusion cx
(2025-07 - 2025-10)
The client we work with is DreamStyle remodeling, which is a remodeling enterprise. My job is to set appointments with the designer for the customers.
Educación
Highschool graduate - Foreign languages with emphasis in english - Institución Educativa Lola González (2015) Medellín - Colombia
Foreign languages with emphasis in english - Universidad Nacional Abierta y a Distancia Medellín – Colombia
