Nicole Nieto Rincón

Beilingual Agent with a solid experience in high-performance environments and large-scale customer service. Expert in conflict resolution, complex inquiry management, and logistical support, with a strong focus on customer satisfaction and meeting operational metrics (KPIs). Specialist advanced scheduling management, ensuring seamless appointment coordination and revenue growth through consultative service.

BILINGUAL AGENT - CQIR Colombia

(2025-01 - 2026-10)

Logistics Coordination & Digital Support. Resolve real-time logistical incidents and provided personalized customer support for digital platforms and geolocation tools while managing case documentation in CRM systems for payment dispute resolution. Additionally, ensured consistent KPI compliance through the management of quality indicators and the analysis of customer satisfaction surveys.

BILINGUAL AGENT - SOCIA BPO S.A.S.

(2023-01 - 2025-04)

Customer Service, Sales & Logistics

• Appointment and Service Management: Efficient coordination and scheduling of appointments, ensuring service continuity.
• Real-Time Support: Immediate, bilingual assistance to professionals to resolve operational issues.
• Sales and Lead Management: Lead generation, follow-up, and conversion in both languages.

Bachelor of Laws - Laws - UNAULA University, Medellin (2017-01 - 2018-12)

High School Diploma - Escuela Técnica Industrial "Simón Rodríguez" (2011-12)