Camila Parra Restrepo

Results-driven professional with 4+ years of experience in shipping operations, customer service and carrier coordination. Proven track record managing shipment tracking with UPS, DHL, and FedEx, resolving delivery exceptions, and coordinating with internal and external teams to ensure on-time delivery. Strong skills in communication, negotiation, attention to detail, and problem-solving, with a focus on efficiency and continuous improvement of logistics processes.

Shipping Representative at WebHelp (2021 – 2024)

• Coordinated shipment tracking and communicated directly with carriers (UPS, DHL, and FedEx) to manage deliveries and resolve exceptions.
• Followed up on delayed or missing shipments and handled claims, ensuring timely resolution and minimizing impact on customers.
• Coordinated with carriers and internal teams to organize shipments and resolve transportation issues, improving response times.

Quality Analyst at TaskUs (2024 – 2026)

• Reviewed and evaluated interactions and processes to ensure compliance with quality standards, applying control criteria applicable to operational and logistics processes.
• Coordinated calibration sessions with clients to align on quality criteria and standardize processes.
• Managed reporting, data analysis, and data scrubbing tasks to support decision-making.

Customer Service Specialist Sistematización SIP SAS (2020 – 2021)

• Provided customer service and managed social security processes, as well as collection and handling of documentation for accounting processes.
• Supported administrative processes with attention to detail and organized information management.

Software Analysis and Development – Servicio Nacional de Aprendizaje (SENA)

English – Blendex Language Institution