Luisfer Astralaga
Bilingual Customer Service & Operations Specialist
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Sobre mí
Proactive and responsible professional with over 4 years of experience in high-pressure, bilingual environments. Expert in assertive communication and conflict resolution. Proven ability in travel logistics and healthcare management, utilizing active listening to deliver innovative solutions and ensure exceptional customer satisfaction.
Experiencia
Therapist & Home Manager - IPS FLESFA
(2023-11)
- Direct daily operations and therapeutic sessions using assertive leadership.
- Coordinate staff and manage institutional inventory with 100% accuracy in reporting.
Travel Agent (Bilingual) - IGT SOLUTIONS
(2021-11 - 2023-06)
- Managed complex international travel logistics, ensuring clear and effective communication under pressure.
- Resolved high-level service disruptions through negotiation and empathetic customer care.
Customer Service Representative - AGR GROUP INC
(2020-05 - 2021-09)
- Provided top-tier bilingual support, maintaining high KPIs in first-call resolution and customer satisfaction.
Educación
Technical Study - Prevention of Pharmaco-Dependence (Labor Environment) - SENA
High School E.S.L. - English as Second Language - Union Hill
Academic Baccalaureate - Col. Our Lady of the Mercies Barranquilla
