Baleria Rueda

Bilingual Customer Service & BPO Specialist (English B2) with hands-on experience in digital content moderation (Meta), financial collections, and automotive loan support. Skilled in policy compliance, credit negotiation, problem-solving, and utilizing English-language tools to deliver high-quality support.

Content Moderator – Meta Account at Teleperformance (2024-01 – Present)

Reviewed and classified ads, posts, and videos for LATAM and English-speaking markets following Meta, Facebook, Instagram, and Threads community standards.

Customer Service Representative – Capital One Auto Loans at Sutherland (2023-01 – 2023-12)

Provided bilingual support for a web platform used to estimate auto loans, assisting users with online navigation and tools.

Collections Agent – Credit Cards at Concentrix (2022-01 – 2023-12)

Managed credit card accounts, negotiated payment plans, and updated internal software systems in a bilingual environment.

Technologist Degree in Food & Beverage Management – SENA (2020-01 – 2022-12)

Technical High School Diploma in Cultural Project Management – El Porvenir Educational Institution (2009-01 – 2019-12)

Complementary Course in English Dot Works 3 – SENA (2021-01 – 2021-12)

Complementary Course in Business Etiquette & Protocol – SENA (2021-01 – 2021-12)

Complementary Course in Marketing – SENA (2021-01 – 2021-12)

Complementary Course in Customer Service – SENA (2021-01 – 2021-12)