Marcela Muñoz

Bilingual English–Spanish professional with 5+ years of experience in medical interpretation, virtual healthcare support, appointment scheduling, and customer service. Experienced in HIPAA-compliant communication, patient coordination, healthcare administration, and high-volume call environments. Strong communication skills, advanced English fluency, and proven success supporting U.S.-based healthcare providers and patients in fully remote roles.

Virtual Assistant at Virtual Podiatry Partners (2026-03 – 2026-06)

• Managed inbound and outbound calls for podiatry clinics.
• Scheduled, rescheduled, and cancelled patient appointments.
• Coordinated clinic calendars and verified patient information.
• Maintained HIPAA-compliant communication standards.
• Assisted patients with appointment-related inquiries and administrative support.

Medical Interpreter at Interactive Contact Center (ICC) – PROPIO Campaign (2024-03 – 2026-02)

• Delivered real-time medical interpretation between providers and Spanish-speaking patients.
• Interpreted diagnoses, treatment plans, and follow-up instructions with accuracy.
• Maintained confidentiality and professional standards in sensitive communications.

Bilingual Customer Service Agent – FedEx Campaign at Sitel Colombia (Foundever) (2020-08 – 2023-02)

• Assisted customers with shipment tracking, claims, and delivery coordination.
• Maintained customer satisfaction through effective issue resolution.

Customer Service Representative – Progressive Leasing at Alorica Colombia (2023-02 – 2023-10)

• Managed customer accounts related to lease-to-own financial products.
• Processed payments and clarified account balances and terms.

Medical Interpreting Agent at Teleperformance Colombia (2019-08 – 2020-02)

• Provided medical interpretation for U.S. hospitals and clinics.
• Assisted in emergency (911) and legal-related communications.

Secondary Education – Institución Educativa Teresita Montes