Gabriel Rojas Marin

Systems Engineering student with a technical background in Cybersecurity and hands-on experience with Microsoft 365, Microsoft Defender, Active Directory, Windows, Linux, and IT support. Strong problem-solving skills, experience with ServiceNow, Jira, and Asana, and practical cybersecurity training through TryHackMe and Hack The Box. Seeking an opportunity in IT Support, Help Desk, NOC, or Junior Cybersecurity.

Cybersecurity Intern at ŠTÍT Cybersecurity (2025-05 – Present)

• Supported Microsoft 365 and Microsoft Defender administration and daily security operations.
• Assisted with incident response activities and security event documentation.
• Participated in vulnerability and risk management tasks.
• Used ServiceNow, Jira, and Asana to manage incidents, tasks, and project activities.
• Created and maintained technical documentation and security procedures.
• Assisted with cybersecurity awareness initiatives for end users.
• Supported information security best practices across the organization.

Customer Service Representative (Stellantis Project) at Bill Gosling Outsourcing (2024-11 – 2025-09)

• Provided customer support via phone, email, and chat for Stellantis customers.
• Investigated and resolved customer inquiries by following established procedures.
• Managed and documented customer cases using internal case management systems.
• Escalated complex issues to specialized departments when necessary.
• Worked under Service Level Agreements (SLAs), consistently meeting quality and productivity targets.
• Strengthened troubleshooting, communication, and end-user support skills in a fast-paced environment.

B.Sc. in Systems Engineering – Universidad Latina de Costa Rica (2026)

Technical Degree in Cybersecurity – Universidad La Salle Costa Rica (2024 – 2025)