Gerson Bm

IT professional with nearly 10 years delivering infrastructure projects, network deployments, and enterprise system support across large corporate environments. Skilled in Microsoft 365, Active Directory, VMware, Cisco, SAP, and ServiceNow. Currently pursuing a Software Engineering degree at UCEM.

IS Analyst - Cardinal Health

(2016-12 - 2026-05)

• Led network room deployments, infrastructure modernization, and domain migrations across enterprise environments
• Managed full device lifecycle — imaging, deployment, and refresh — while supporting M365, AD, VMware, SAP, and Avaya
• Drove operational efficiency improvements leveraging ServiceNow ticketing and Agile practices alongside Cisco network support

Customer Service Representative - Omnex Group

• Delivered customer service support contributing to client satisfaction and issue resolution at Omnex Group

Software Engineering - Software Engineering - UCEM

CCNA - Cisco Networking - Cisco Networking Academy (UTN)

IT Essentials - IT Essentials - Cisco Networking Academy (UTN)

ITIL Foundations - ITIL - Cenfotec

NDG Linux Unhatched - Linux - Cisco Networking Academy / NDG

Web Platform Development - Web Development - Cenfotec

High School Diploma - Colegio Gregorio José Ramírez