Gerson Bm
IS & Infrastructure Analyst | IT Operations | 10 Years Enterprise IT
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Sobre mí
IT professional with nearly 10 years delivering infrastructure projects, network deployments, and enterprise system support across large corporate environments. Skilled in Microsoft 365, Active Directory, VMware, Cisco, SAP, and ServiceNow. Currently pursuing a Software Engineering degree at UCEM.
Experiencia
IS Analyst - Cardinal Health
(2016-12 - 2026-05)
- Led network room deployments, infrastructure modernization, and domain migrations across enterprise environments
- Managed full device lifecycle — imaging, deployment, and refresh — while supporting M365, AD, VMware, SAP, and Avaya
- Drove operational efficiency improvements leveraging ServiceNow ticketing and Agile practices alongside Cisco network support
Customer Service Representative - Omnex Group
- Delivered customer service support contributing to client satisfaction and issue resolution at Omnex Group
Educación
Software Engineering - Software Engineering - UCEM
CCNA - Cisco Networking - Cisco Networking Academy (UTN)
IT Essentials - IT Essentials - Cisco Networking Academy (UTN)
ITIL Foundations - ITIL - Cenfotec
NDG Linux Unhatched - Linux - Cisco Networking Academy / NDG
Web Platform Development - Web Development - Cenfotec
High School Diploma - Colegio Gregorio José Ramírez
