Bilingual IT & Operations Specialist
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I am a bilingual Service Desk Expert and Operations Coordinator with over 12 years of experience in IT operations, global support, and process optimization. Skilled in ITIL/ITSM frameworks, KPI monitoring, and workflow documentation, I bring clarity and efficiency to complex environments. My career spans technical support, travel coordination, and operational analysis, giving me a versatile perspective on problem-solving and team leadership.
Currently transitioning into operations and analytics, I am passionate about driving organizational impact through structured processes, data-driven insights, and collaborative leadership.
Bilingual Service Desk Expert and Operations Coordinator with over 12 years of experience in IT operations, global support, and process optimization. Skilled in ITIL/ITSM frameworks, KPI monitoring, workflow documentation, and advanced tools such as SAP, ServiceNow, Active Directory, and Office365. Proven track record in leading teams, mentoring staff, and improving service delivery across international environments.
Background includes technical support, travel coordination, and operational analysis, providing a versatile foundation for logistics and analytics roles. Currently transitioning into operations and analytics, with a strong focus on driving efficiency, clarity, and organizational impact.
Technical Degree in Accounting – Providing a solid base in financial analysis, reporting, and organizational efficiency
