Oswald Dcosta

• 5+ Years Experience as a Hotelier.
• Knowledge Of Macro & Opera POS System
• Task Oriented Individual
• Provides Best Customer Service Experience
• Problem Solver
• Great at handling complex situation.
• Fast Learner.
• Adaptable to new cultural diversity.
• A very positive attitude person.
• Good at convincing.
• I portrait great ideas

La Route du Kashmir - Mar 2023- Dec 2023

Food & Beverage Customer Service

• Taking reservation and special requests. 
• Create KOT (Kitchen Order Ticket) through the Macro POS System. 
• Provide professional Food and Wine pairing service. 
• Provide Fine Dine customer service. 
• Ensuring customer needs and enduring to it. 
• Provide Professional care to the guests.

Crew Associate

• Setting up a workstation.
• Receiving orders and accounts receivable processing. 
• Assembling the takeout package and order tray. 
• Preparing orders according with special requests,
• Restocking finished items.
• Every product is controlled for inventory and timed using the FIFO method. 
• Knowledge of POS system.

Entrepreneur (Personal Business)

• Importing products and selling to the market. 
• Handling supplies, marketing, and accounting. 
• Made Promotional schemes, and social media page. 
• Made professional customer loyalty experience with the clients. 
• Engaging customer with daily updates on new products. 
• Made inventory list with order tickets. 
• Packaging and disbursing of orders.

Event Freelancer

• Developed event concepts and themes. 
• Planned the structure of the bar and sent it to the host for approval along with the Bar Menu. 
• Made detailed event schedule. 
• Negotiate contracts with vendors. 
• Coordinated with catering and decoration team. 
• Managed event staff and volunteers. 
• Provided top Mixologist service.

Barman, Customer Service

• Taking reservations and editing bookings. 
• Cash Management & accounts receivable processing of daily bills. 
• Inventory of alcoholic beverage and pick up from the store. 
• Complaint handling, showing understanding and finding the solution. 
• Making Innovative and signature cocktails.

Internship

• Gained first-hand experience in all of the hotel's major departments. 
• Professional care of the guests as a Front Office attendant. 
• Maintaining close corporation with all departments. 
• Guest wake-up calls upon request. Handing over guest’s room keys. 
• Provided top notch service as a F&B attendant. 
• Provided fine dining in-room food service. 
• Setting up breakfast and other buffets at cafe shop and banquets. 
• Worked cordially with housekeeping staff to make fresh room and performed sun-down service for the clients. 
• Performed bell desk activities receiving guests from the airport, handling their luggage.

Masters Of Science (M.S) - Hospitality & Tourism Management 

Paris School Of Business, Paris 

Completed in June 2023

Bachelor Of Science (B.S) - Hospitality & Tourism Management 

Rizvi College Of Hospitality & Tourism Management, Mumbai

Completed in 2018

Associate's Degree - Commerce

Thomas Baptista Junior College, Mumbai 

Completed in 2015