Telusma Reginald

Customer Service Representative with experience supporting customers through phone and chat, handling inquiries, scheduling appointments, resolving customer concerns, and providing professional assistance. Multilingual professional fluent in Haitian Creole, with fluently in French and advanced Spanish and advanced English. Reliable, adaptable, and comfortable working in remote customer service environments.

Customer Service Representative at teleperformance (2023-01 – 2025-12)

• Answered customer calls and provided professional and friendly assistance.
• Assisted customers with questions, orders, applications, and account-related issues.
• Handled customer complaints and resolved problems efficiently.
• Provided accurate information about products and services.
• Documented customer interactions and updated information in the system.
• Followed up with customers to ensure their concerns were properly resolved.
• Maintained a professional and respectful attitude in every customer interaction.
• Worked efficiently in a fast-paced environment while maintaining excellent customer service.