Gege Bebo

Results-driven HR & Administration Officer with over 10 years of experience in Human Resources, Recruitment, Personnel Affairs, Office Administration, Executive Assistance, Customer Service, Client Relations, and Social Media Management. Experienced in managing the full recruitment cycle, personnel administration, social insurance procedures, HR documentation, executive support, document control, and daily office operations. Skilled in multitasking, problem-solving, and maintaining efficient business processes while delivering exceptional administrative and customer service support.

HR & Administration Officer | Executive Assistant at Fathallah Accounting, Auditing & Tax Office (2025-03 – Present)

• Manage the full recruitment cycle, including job posting, CV screening, interview scheduling, candidate communication, and onboarding.
• Prepare Employment Contracts, Job Offers, and Job Descriptions.
• Maintain employee personnel files and ensure all required documentation is complete and updated.
• Monitor attendance, lateness, leave requests, permissions, and prepare weekly leave reports.
• Organize Saturday work schedules and employee rotations.
• Prepare Salary Certificates, Experience Certificates, employment letters, and other HR documents.
• Follow up Social Insurance procedures, including Form 1 (Hiring), Form 6 (Termination), employee registration, and compliance with Egyptian Social Insurance regulations.
• Coordinate with the Social Insurance Office regarding employee documentation and required administrative procedures.
• Prepare HR announcements, internal communications, and personnel documentation.
• Prepare official correspondence addressed to banks and external organizations.
• Follow up tax and social insurance status reports.
• Manage incoming and outgoing client documents while maintaining organized archive records.
• Record and track document movement to ensure proper control and accountability.
• Coordinate with Customer Support regarding required documentation and operational requests.
• Prepare and organize financial statements and official documents before client delivery.
• Support daily office administration and coordinate with different departments to ensure smooth business operations.
• Provide direct executive and administrative support to senior management.
• Follow up on assigned projects and confidential administrative tasks.
• Coordinate communication between management and different departments.
• Ensure timely completion of management requests and operational priorities.
• Manage communication with Smouha Sporting Club members regarding medical examination services and passport processing services.
• Coordinate appointments and explain service requirements and procedures.
• Follow up with clients to ensure all required documents are completed accurately and on time.
• Handle customer inquiries professionally while maintaining a high level of customer satisfaction.
• Coordinate with internal departments to ensure efficient and timely service delivery.
• Manage the company's and management's social media pages.
• Create, schedule, and publish engaging social media content.
• Design creative posts and marketing materials using design tools.
• Plan, manage, and monitor paid advertising campaigns across social media platforms.
• Respond to customer inquiries and manage online engagement.
• Create AI-generated marketing videos to support promotional campaigns and increase audience engagement.
• Contribute to strengthening the company's digital presence and brand awareness.

Branch Manager at Travel & Tourism Company (2023-01 – 2025-02)

• Managed daily branch operations and supervised branch staff.
• Handled flight reservations, hotel bookings, visa applications, and travel arrangements.
• Built strong customer relationships and ensured service excellence.
• Achieved sales targets and improved branch performance.
• Supervised marketing campaigns and social media advertising.
• Prepared operational and performance reports.

Eye Care Center (2015 – 2022)

• Delivered exceptional customer service and managed patient relationships.
• Promoted and sold optical products and lenses.
• Coordinated appointments and daily administrative activities.
• Managed supplier communications and purchasing coordination.
• Supported marketing activities and customer engagement.

Master of Science in Statistics – Technological College