Hadeer Rafaat

Results-driven HR professional with progressive experience in HR operations, talent acquisition, workforce planning, performance management, organizational development, employee relations, compensation & benefits, and HR compliance. Experienced in partnering with management to develop HR frameworks, improve organizational effectiveness, and align people practices with business objectives. Strong hands-on experience with Odoo HR ERP, payroll, employee lifecycle management, and Egyptian labor law.

Currently pursuing a Master of Public Administration (MPA), strengthening expertise in management, leadership, and strategic decision-making.

HR Generalist at MD Dental (2025-10 – 2026-09)

• Developed and documented HR policies, procedures, and operational processes.
• Designed and documented Sales Standard Operating Procedures (SOPs).
• Contributed to organizational structure development and role clarification.
• Developed KPI frameworks and career-level documentation.
• Managed payroll operations and compensation-related processes.
• Prepared HR reports, employee data sheets, and workforce records.
• Supported employee development and performance management initiatives.
• Contributed to HR process standardization and organizational development

Human Resources Generalist at Grand Solution Group (2024-04 – 2025-10)

System Integration & E-Commerce Responsible for full HR operations across Egypt and Dubai offices under shared HR leadership, covering multiple business entities (Grand Solution Egypt, Clicktick Egypt, Clicktick Dubai). Key Responsibilities: Egypt Office (Grand Solution & Clicktick – Cairo)

• Managed day-to-day HR operations across business entities.
• Supported recruitment, selection, onboarding, and employee lifecycle activities.
• Developed and maintained HR policies and procedures.
• Contributed to the development and implementation of performance appraisal processes.
• Managed employee records, contracts, attendance, and payroll-related activities.
• Supported employee relations and management requirements.
• Coordinated HR activities across Egypt and Dubai operations
• Dubai Office (Clicktick – Dubai)
• Managed recruitment processes remotely for the UAE office.
• Coordinated interviews, sourcing, and shortlisting for technical and e-commerce positions.
• Supported organizational development and employee engagement initiatives.

Sr.HR Executive at Three Pillars (2023-11 – 2024-04)

Saudi Software Company

• Recruitment and hiring: Develop job descriptions, post ads, conduct interviews, make hiring decisions, and onboard new hires.
• Employee relations: Resolve employee complaints, mediate disputes, and conduct investigations.
• Benefits administration: Administer employee benefits programs, such as health insurance, retirement plans, and paid time off.
• Process payroll, including entering timesheets, calculating deductions, and issuing paychecks.
• labor and Employment,Drafting, reviewing, and managing employment contracts in compliance with legal requirements.
• Ensuring timely renewal or termination of contracts as per company policies.

HR Specialist at ULTRA DIAGNOSTIC (2022-10 – 2023-11)

Medical Devices

• Led full HR cycle: recruitment, onboarding, payroll, and employee relations.
• Managed training programs, performance reviews, and organizational development.
• Handled contracts, benefits, and compliance with Egyptian labor law.
• Conducted employee engagement, conflict resolution, and change management.
• Proficient in Odoo HR ERP (personnel, payroll, compliance).

HR Administrator at HDL (2022-02 – 2022-09)

Smart Home Automation

• Maintain personnel records, including employee contracts, performance reviews, and absence logs.
• Manage HR documents, such as employee handbooks, policies, and procedures.
• employee onboarding and offboarding processes. Administer employee benefits programs, such as health insurance, retirement plans, and paid time off.
• Process payroll, including entering timesheets, calculating deductions, and issuing paychecks.
• Recruitment and hiring: Develop job descriptions, post ads, conduct interviews, make hiring decisions, and onboard new hires.
• Odoo HR ERP system
• Training and development: Develop and deliver training programs, identify and recommend training opportunities for employees, and track employee training progress.
• Assist with organizational development (OD)

HR Coordinator at INDEX7 (2018-06 – 2020-08)

Software company

• personnel records, including employee contracts, performance reviews, and absence logs.
• Manage HR documents, such as employee handbooks, policies, and procedures.
• Schedule interviews and coordinate with hiring managers. Answer employee inquiries about HR-related issues. Assist with employee onboarding and offboarding processes.
• Administer employee benefits programs, such as health insurance, retirement plans, and paid time off. Process payroll, including entering timesheets, calculating deductions, and issuing paychecks.
• Assist with other HR projects and initiatives as needed

Accounting at Contranet Company (2017-05)

Contracting company

• Maintain financial records, such as accounts payable, accounts receivable, and general ledger.
• Prepare financial statements, such as balance sheets, income statements, and cash flow statements.
• Ensure that the company complies with all applicable accounting regulations.
• Assist with audits and other financial reviews. Provide financial analysis and reporting to management

Master of Public Administration (MPA) – Arab Academy for Science, Technology & Maritime Transport (2026)

Master of Public Administration (MPA) in Business Administration and Management, General – Entrepreneurship & Business University (2024-09 – 2025-01)

Diploma of Education in Human Resources Management and Services – Arab Academy for Science, Technology and Maritime Transport (2024-11 – 2025-05)

Bachelor of Commerce in Accounting Department – New Cairo Academy (2017)