Seliim 7

Senior operations and client relations executive with 8+ years of cross-industry experience spanning corporate real estate, legal compliance, and global financial services across Egypt, the UK, and Canada. Builds systems that scale — from AI-enabled customer experience platforms to cross-border legal compliance frameworks — while operating as a trusted right hand to C-suite leadership. Deep grounding in regulatory compliance (KYC/AML), escalation management, and cross-functional program delivery.

Targeting senior operations, client relations, or chief-of-staff roles at international banks and multinational corporate headquarters.

Executive Assistant to the Chief Customer Relations Officer (CCO) at Dorra Developments (2022-01 – Present)

Strategic right hand to the CCO across an 8-department Client Relations sector; scope extends well beyond traditional EA duties into program ownership, branding strategy, and cross-functional delivery.

• Manage C-level executive calendar, confidential communications, and high-priority travel logistics; coordinate board-level meetings and strategic initiatives.
• Serve as primary liaison between the C-suite and operational teams, aligning cross-functional staff around strategic priorities.
• Prepare executive-level reports, performance dashboards, and quarterly business reviews for the Managing Director and senior leadership.
• Direct end-to-end coordination of cross-departmental projects across HR, Marketing, IT, and Operations, managing timelines, deliverables, and stakeholder alignment.
• Design client feedback and follow-up systems that improved retention and satisfaction metrics.
• Redesigned executive administrative workflows, cutting administrative overhead by 30%.
• Led end-to-end delivery of the Dorra Mobile App from concept to market, coordinating IT, Product, and Operations teams on schedule.
• Designed the operational framework and SOPs behind the launch of 'Spaces by Dorra,' a new leasing sub-brand.
• Presented a corporate branding strategy to the Managing Director, securing executive approval and full budget allocation.

Head of Legal Translation Sector at Hazim Al-Madani Attorneys & Legal Consultants (2021-01 – 2022-12)

Oversaw legal translation operations across Egypt and Saudi Arabia branches, managing teams and ensuring full regulatory compliance across two jurisdictions.

• Maintained 99.8% accuracy on 500+ contracts and legal instruments processed annually, including POA forms, copyright documents, and government regulatory texts.
• Led translation and localization of Saudi government laws for digital publication, ensuring multi-jurisdictional compliance.
• Established standardized translation protocols and QA procedures, cutting document processing time 30% and raising regulatory approval rates 22%.

Customer Support Specialist – Freedom Mobile (Canadian Account) at Teleperformance Egypt (2017-01 – 2019-12)

• Managed escalated customer complaints via phone, email, and written correspondence, achieving a 92% first-contact resolution rate.
• Exceeded customer satisfaction targets by 8 percentage points with zero billing discrepancies or audit findings.
• Coordinated cross-functional promotional activities and retail operations during peak seasons and product launches.

International Advisor at Western Union Financial Services (2017-01 – 2017-12)

• Facilitated international money transfers and banking transactions under strict KYC/AML compliance protocols.
• Processed 50+ daily financial transactions with 99.9% accuracy across multiple currencies and jurisdictions.
• Detected, documented, and escalated potential fraud cases to the compliance team with detailed incident reporting.

Senior Customer Relations Specialist / Ombudsman Specialist at Vodafone UK – VIS (UK Account) (2014-01 – 2017-12)

• Managed escalated complaints across phone, email, and written channels; maintained a 90%+ satisfaction rating on resolution outcomes.
• Led the complaint escalation team as team lead, achieving a 95% first-contact resolution rate, 12% above target.
• Represented the Ombudsman's Office for top-tier complaints and director-level escalations with full documentation and audit trails.
• Drove a 20% improvement in customer retention through tailored service upgrades and retention solutions.

Sales Representative – Google Ads Campaign at Sightly Co. (2012-01 – 2014-12)

• Conducted outbound B2B sales to U.S.-based corporate clients, achieving a 35% conversion rate.
• Advised clients on Google Ads campaign optimization, improving average client ROI by 22% through data-driven recommendations.

Bachelor of Business & Information Technology (BIS) – Helwan University